Senior Receptionist

TN United Kingdom; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a charismatic Senior Receptionist to enhance guest experiences in a vibrant hospitality setting. This role involves creating a welcoming atmosphere, supervising reception staff, and ensuring the highest standards of service. With a strong emphasis on professional development and employee welfare, this position offers a unique opportunity to grow within a supportive team. Enjoy competitive pay, generous staff discounts, and additional holiday allowances as you contribute to unforgettable dining moments in one of the UK’s most-loved restaurant brands.

Benefits

Competitive Industry Pay

Management Career Development Program

Extra Holiday Allowance

50% Staff Discount

Birthday Day Off

Refer a Friend Bonus

Retail Discounts

Qualifications

• Excellent English language skills.
• Ability to supervise and support team members.

Responsibilities

• Ensure a positive first impression for all guests.
• Assist the Reception Manager in department efficiency.
• Supervise receptionists and maintain service standards.

Skills

Customer Service

Communication Skills

Team Management

Education

High School Diploma

Job description

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Welcome to The Ivy Collection, where we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We are searching for a charismatic Senior Receptionist to join our dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• You can take your Birthday as a day off - Guaranteed!
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Senior Receptionist include ensuring all our guests receive a positive, warm, and professional first impression of the restaurant. You will assist the Reception Manager in building an efficient department by taking an active interest in the team’s welfare, safety, and development. You’ll also be able to supervise other receptionists, ensuring that the correct standards and methods of service are maintained.

About you: You love to go the extra mile for guests and wow them with your professionalism. You have excellent English language skills and feel confident dealing with guest and team member needs.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.