Host

Grind Coffee Roasters Ltd.; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading coffee company is seeking an experienced Host for their new café-restaurant in Manchester. The ideal candidate will have a passion for food and beverages, exceptional customer service skills, and a team-oriented attitude. Responsibilities include providing memorable customer experiences and adhering to company standards. Join a dynamic team that values diversity and offers great perks.

Benefits

50% off all Food & Beverage

Retail discount on Grind at Home products

Staff Meal on Shift

Up to £300 referral bonus

Invitation to Social Events

Access to Wellness Scheme

Qualifications

• Experience in the hospitality industry.
• Strong knowledge of quality customer service.

Responsibilities

• Provide a memorable experience for customers.
• Deliver exemplary service in line with company standards.
• Support a busy team and contribute to team-driven results.

Skills

Customer Service

Communication

Teamwork

Job description

A bit about us.

Grind is a coffee company that was born in London, soon to live in Manchester! Since opening Shoreditch Grind in 2011, we've expanded across the city with cafés, coffee shops, trucks, and a state-of-the-art coffee roastery. Now, we’re opening our first location outside of London, in the centre of Manchester.

Coffee is at the forefront of what we do and who we are. We are coffee specialists and have always aspired to deliver the best quality, service, and consistency of product at all our Grind locations. Each of our cafés has an incredible team serving speciality coffee, mixing cocktails, and cooking amazing food—all to the beat of a great playlist. Now, we’re looking to build another all-star team for our very first café-restaurant in the heart of Manchester, in St Michael’s Square.

Every team at every location is involved in our mission to use coffee as a force for good. Whether it’s through sourcing avocado peel straws and recycled material containers on site, creating the UK’s first home-compostable coffee pods, or using 100% plastic-free packaging, we want to be the world’s most sustainable coffee company. We set up our own charity, the Better Coffee Foundation, to undo the damage caused by the global coffee industry by recovering ocean-bound plastic with every coffee pod, iced coffee can, and cup of coffee we sell.

A bit about the role.

We are on the hunt for an experienced Host to join the Grind crew! The host and floor team are the face of our business, so you must have buckets of energy! If you have passion for amazing food & beverage, and possess incredible customer service skills, then we want to hear from you!

You will need to be a big team player with great personality and strong knowledge of quality customer service. Whilst you will be predominantly based at the host desk, you will also need to be willing to support the floor team from time-to-time. You will be driven to succeed, have aspirations to develop in your role, and eager to learn in order to progress.

Experience wise, we are looking for individuals who have already had exposure to the hospitality industry and are well-versed in what it takes to provide a memorable experience for any/every customer. You will need to have excellent phone skills and be familiar with reservation booking systems.

Role responsibilities.

• Provide a memorable experience for any/every customer

• Possess full understanding of Steps of Service in line with Grind standards

• Deliver exemplary service in line with our Steps of Service procedures

• Adhere to company values and rules of professional conduct

• Wear full and correct uniform always

• Undertake regular training programs

• Work to support a busy team and contribute to team-driven results

You’ll have.

• Ability to work well under pressure and use initiative

• Possess strong communication skills to enable effective dialogue with colleagues and customers

• Ability to problem solve and escalate complaints accordingly

• Dedicated team-player, who strives for excellence and leads by example

• Excellent time-management and prioritisation skills

Diversity and Inclusion.

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and Perks.

• Crew Card Membership - 50% off all Food & Beverage at every Grind location.

• Retail discount on Grind at Home products

• Staff Meal on Shift

• Up to £300 referral bonus

• Invitation to our Social Events

• Access to Wellness Scheme