Senior Receptionist

Pinsent Masons; Leeds; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Senior Receptionist to lead client services in a dynamic environment. This part-time role involves managing reception, catering, and concierge services while ensuring high standards of client interaction. The successful candidate will have at least two years of supervisory experience, demonstrating exceptional customer service skills and proficiency in booking systems. Join a supportive team that values diversity and offers a range of benefits, including generous leave and healthcare options. This is a fantastic opportunity for someone looking to make a significant impact in a reputable legal services firm.

Benefits

Carers’ Leave (up to 5 paid days)

25 days’ annual leave

Contributory pension (up to 5%)

Private healthcare

Death in service cover (4x salary)

Interest-free loans for season ticket, gym, and rental deposit

Cycle to work scheme

Qualifications

• 2+ years of senior reception or supervisory experience required.
• Experience with booking systems and MS Office is essential.

Responsibilities

• Manage day-to-day client services including reception and catering.
• Lead a team and ensure world-class service delivery.

Skills

Senior Reception Experience

Booking Systems

MS Office Proficiency

Customer Service Skills

Education

GCSEs including Maths and English

Tools

Condeco

Job description

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Job Description

Job Title: Senior Receptionist

Type: Part-time (Monday - Wednesday, 21 hours)

Hours of work: Flexibility required between core hours 8:30am and 5:30pm due to shift patterns, as well as overtime cover between 7am and 9pm depending on business demand

Duration: 12 month FTC

Location: Leeds

About the Business: Here at Pinsent Masons, we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We value your ideas. You’ll join an award-winning, hardworking, and commercially minded team, working with leading experts and forming meaningful relationships, making a difference. You’ll be involved in varied and challenging work in an open and supportive environment to deliver outstanding results.

Purpose of the role: To act as the senior person responsible for the day-to-day management and delivery of client services, including reception, catering, AV, events, and concierge, ensuring adherence to policies and procedures while providing world-class service at all times.

Main duties and responsibilities:

• Ensure a world-class service across reception areas, face-to-face and virtual communication.
• Anticipate client needs, assist with requests and queries efficiently.
• Liaise with Facilities Manager on tenant communications.
• Lead by example to define and deliver 5-star client service.
• Maintain a high-profile presence at reception, building strong relationships with clients and colleagues.
• Offer hotel-style concierge services.
• Communicate effectively across all client levels.
• Manage workload and deadlines proactively.
• Organize resources for smooth daily operations.
• Resolve conflicts over demands and interests.
• Monitor and improve housekeeping standards.
• Support client liaison and service issue resolution.
• Manage catering services, including costs and invoicing.
• Handle invoices and billing with finance teams.
• Line management of 2 team members, including performance and development.
• Conduct team meetings and performance reviews.
• Suggest process and service improvements.
• Build positive team relationships.
• Implement policies and procedures.
• Adhere to health & safety policies and emergency procedures.
• Perform other duties as required.

Candidate Overview:

• At least 2 years of senior reception or supervisory experience.
• Experience with booking systems, preferably Condeco.
• Proficient in MS Office.
• IOSH Managing Safely desirable.
• Minimum GCSEs including maths and English.

What we offer:

• Carers’ leave (up to 5 paid days)
• 25 days’ annual leave + options to purchase or roll over 5 days
• Contributory pension (up to 5%)
• Private healthcare
• Death in service cover (4x salary)
• Interest-free season ticket, gym, and rental deposit loans
• Cycle to work scheme

Next steps: Submit your application; our recruitment team will review and contact you via email. Typically, two interview stages are held, first virtually, then in person, depending on role and candidate needs.

Our commitment to diversity: We are a Disability Confident, Stonewall, Valuable 500, Mindful Business Charter, Race at Work Charter, and Neurodiversity in Law partner. We value diverse ideas and perspectives, ensuring a comfortable interview environment for all candidates.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Legal Services and Law Practice