Community Cardiology Receptionist

NHS; Manchester; On-site; GBP 25,000 - 26,000; Part time

Job summary

A community cardiology clinic is seeking a Receptionist to manage patient interactions, appointments, and support clinicians. This part-time role requires excellent customer service and communication skills, ensuring a welcoming environment for all visitors. The position offers 22.5 hours a week with potential for overtime.

Qualifications

• Experience in a patient or customer-facing role.
• Understanding of Infection Prevention and Control.
• Ability to work independently and collaboratively.

Responsibilities

• Greet patients and manage appointments effectively.
• Communicate with patients about their appointments.
• Maintain patient confidentiality and data security.

Skills

Customer Service

Communication

Organisational Skills

Problem Solving

Education

GCSE grades A-C in English and Maths

Medical Terminology qualification

Tools

EMIS

Job description

As a Receptionist, you will be the first point of contact for patients attending our community cardiology clinic, ensuring smooth clinic operations and providing exceptional customer service both in person and over the phone. You will manage appointments, support clinicians, and help create a welcoming environment for all visitors.

We are looking for an organised, professional, and approachable individual who thrives in a patient-facing role, with a commitment to treating everyone with dignity, respect, and confidentiality.

This is a part-time role offering 22.5 hours a week across Tuesdays, Wednesdays, and Thursdays, with opportunities for overtime during holiday cover and sickness.

Main duties of the job

The post holder will provide effective and efficient support to clinicians in our Cardiology service, playing a crucial role in delivering exceptional customer service to patients visiting the clinic or via telephone. All necessary training will be provided and competency assessed.

The successful candidate will need to obtain a clear DBS check and at least two references covering a minimum of three years upon appointment.

About us

HeartNetworks is North, Central, and South Manchester's Tier II Community Cardiology Service, rated 'Good' by CQC. Our focus is to provide all patients with a first-class experience during diagnostic and full cardiology assessments. Our clinics operate at two sites: Christie Way and Manchester Institute of Health and Performance.

Job responsibilities

1. Greet all patients, colleagues, and visitors professionally, collaborating with the wider team to ensure smooth patient flow during clinics.
2. Communicate effectively, informing patients about their appointments, answering queries, and supporting them throughout their journey.
3. Organise patient appointments and telephone consultations, proactively managing the appointment book and waiting lists to minimize wasted appointments.
4. Manage patients who may be upset or frustrated, working to mitigate complaints before they arise.
5. Contact patients to confirm attendance and prevent DNAs.
6. Communicate with patients on behalf of the clinical team to request additional information, documenting all contacts accurately in the electronic health record.
7. Maintain patient confidentiality at all times.
8. Work with attention to detail, troubleshooting and problem-solving as required.
9. Treat patients with dignity and respect, being mindful of equality, diversity, and communication needs.
10. Identify and highlight patients' differing needs to the wider team (e.g., requesting interpreters or chaperones) to prevent delays.
11. Be aware of safeguarding responsibilities and report concerns as per policy.
12. Follow data security and protection policies, maintaining proper filing and archiving documents.
13. Attend staff meetings and liaise regularly with clinical, administrative, and managerial teams.
14. Participate in appraisals and personal reviews for continuous professional development.
15. Complete mandatory and additional training as required.
16. Adhere to organisational policies and procedures.
17. Manage own time, workload, and resources effectively.
18. Perform any other tasks delegated by management.

Person Specification

Experience

• Educated to GCSE level (or equivalent) in English and Mathematics.
• Experience in a patient or customer-facing role.
• Understanding of Infection Prevention and Control, with willingness to complete relevant training.
• Experience using EMIS and working in healthcare reception or administrative roles.
• Demonstrated commitment to excellent customer service, professionalism, and approachability.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Dedication to upholding equality, diversity, and inclusion, ensuring dignified treatment of patients.

Qualifications

• GCSE grades A-C in English and Maths.
• Medical Terminology qualification.

Disclosure and Barring Service Check

This role is subject to a DBS check in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure submission will be required to check for any criminal convictions.

Salary: £25,000 per year (pro-rata), increasing to £26,000 FTE after probation period.