Senior Receptionist

GAUCHO; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

50% off food bill

Apprenticeship scheme

Cycle to work scheme

Employee wellbeing platform

Career development and progression

Breakfast and dinner provided on every

Job summary

GAUCHO Piccadilly is seeking an enthusiastic Senior Receptionist with a passion for hospitality and a drive to succeed in a fast-paced, high-end environment.

The role requires leading the reception team, delivering exceptional guest experiences, and supporting management to maximise sales. An outgoing, friendly, and professional GAUCHO ambassador is essential.

Qualifications

• Experience as a receptionist in a busy, high-end environment.
• Outgoing personality with empathy and kindness toward others.
• Ambassador for GAUCHO in customer-facing roles.

Responsibilities

• Greet guests and ensure an unforgettable experience on arrival and departure.
• Process GAUCHO reservations accurately and professionally.
• Support management to maximise sales through cover driving and business optimisation.
• Be the face of GAUCHO and demonstrate service excellence.

Skills

Teamwork

Customer service

Hospitality

Booking systems

Tools

Booking systems

Job description

GAUCHO is looking for an enthusiastic and experienced Senior Receptionist to join our GAUCHO GAUCHO Piccadilly team! The idealcandidate will have a passion for hospitality and a hunger to develop, grow, and succeed within a busy, fast paced, high end environment. They will have experience as a receptionist, an outgoing personality that works well within a team demonstrating empathy and kindness towards others. They will be a GAUCHO ambassador.

Benefits and Training

• 50% off your food bill at all GAUCHO’s.
• Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employee wellbeing platform.
• Career development and progression.
• Breakfast and dinner provided on every shiftworked.

Key Responsibilitiesfor GAUCHO Senior Receptionist

• Work with the reception team to offer an unforgettable experience to all Gaucho guests on arrival, departure and during their visit.
• Ensure all GAUCHO reservations are processed professionally and accurately.
• Support and assist the management team to maximise sales revenues through cover driving and business optimisation
• Be the face of GAUCHO and demonstrate service excellence through heightened hospitality

Requirements for GAUCHO Senior Receptionist

• Assist leading the reception team to success
• Be a team player and work well within a fast-paced environment
• Demonstrate a positive approach to own role and teamwork
• Be friendly, welcoming and approachable
• Be professional and respectful at all times
• Have fun and create a warm and welcoming atmosphere at reception
• Ability to use booking systems correctly and consistently use guest notes