Property Services Officer

Confero Recruitment Group; Stirling; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Confero Recruitment Group is supporting a respected Housing Association in Central Scotland to recruit a Property Services Officer. The role focuses on reactive repairs, voids management, contractor oversight, and delivering high-quality tenant services.

The successful candidate will have strong experience in social housing maintenance, excellent communication skills, and a full UK driving licence. A rewarding role offers varied responsibilities and opportunities to drive service improvements

Qualifications

• Experience within social housing, housing association, local authority or property maintenance environment.
• Strong knowledge of responsive repairs, voids management and contractor supervision.
• Experience producing performance reports and monitoring service standards.
• Excellent communication, customer service and organisational skills.
• Full UK driving licence and access to a vehicle for business use.

Responsibilities

• Manage reactive repairs and void maintenance services to tenant standards.
• Oversee contractor performance, quality standards, compliance, and service delivery targets.
• Coordinate damp and mould cases with legislative timescales.
• Carry out property inspections including complex repairs and post-work quality checks.
• Monitor and report on repairs, void performance and contractor KPIs.
• Manage complaints, insurance claims and rechargeable repairs.
• Support and supervise Property Services team members, including performance development.
• Build positive relationships with tenants, contractors and external stakeholders.

Skills

Responsive repairs

Voids management

Contractor management

Customer service

Communication

Organisational skills

Performance reporting

Job description

Confero Recruitment is delighted to be supporting a respected Housing Association in Central Scotland to recruit a Property Services Officer to join their Property Services team.

This is an excellent opportunity for an experienced housing or property professional with a strong background in responsive repairs, void property management, contractor management, and customer service within the social housing sector.

Key Responsibilities

• Manage reactive repairs and void maintenance services to ensure high-quality outcomes for tenants.
• Oversee contractor performance, quality standards, compliance requirements, and service delivery targets.
• Coordinate damp and mould cases, ensuring legislative timescales are met.
• Carry out property inspections, including complex repairs, void properties, and post-work quality inspections.
• Monitor and report on repairs, void performance, and contractor KPIs.
• Manage complaints, insurance claims, rechargeable repairs, and alteration requests.
• Support and supervise Property Services team members, including performance management and development.
• Build positive relationships with tenants, contractors, and external stakeholders to deliver excellent customer service.

About You

• Previous experience within a social housing, housing association, local authority, or property maintenance environment.
• Strong knowledge of responsive repairs, voids management, contractor supervision, and maintenance services.
• Experience producing performance reports and monitoring service standards.
• Excellent communication, customer service, and organisational skills.
• Full UK driving licence and access to a vehicle for business use.

What's on Offer

• Opportunity to work for a well-established Housing Association committed to delivering excellent services to its customers.
• Varied and rewarding role with responsibility for repairs, voids, compliance, and contractor management.
• Competitive salary and benefits package.