Property Officer

Confero Recruitment Group Ltd; Stirling, Falkirk; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Well-established Housing Association

Competitive salary

Benefits package

Job summary

Confero Recruitment is supporting a respected Housing Association in Central Scotland to recruit a Property Services Officer to join their Property Services team in Stirling.

The role focuses on managing reactive repairs, void maintenance, and contractor oversight to ensure high service standards. Strong communication and UK driving licence are essential for success in this position.

Qualifications

• Experience in social housing or housing maintenance environments.
• Knowledge of responsive repairs and voids management.
• Experience producing performance reports and monitoring service standards.
• Excellent communication and organisational skills.
• Hold a valid UK driving license and access to a vehicle.

Responsibilities

• Manage reactive repairs and void maintenance services to ensure high-quality outcomes for tenants.
• Oversee contractor performance, quality standards, compliance requirements, and service delivery targets.
• Coordinate damp and mould cases, ensuring legislative timescales are met.
• Carry out property inspections, including complex repairs, void properties, and post-work quality inspections.
• Monitor and report on repairs, void performance, and contractor KPIs.
• Manage complaints, insurance claims, rechargeable repairs, and alteration requests.
• Support and supervise Property Services team members, including performance management and development.
• Build positive relationships with tenants, contractors, and external stakeholders to deliver excellent customer service.

Skills

Social housing experience

Contractor management

Performance reporting

Communication skills

UK driving licence

Job description

Confero Recruitment is delighted to be supporting a respected Housing Association in Central Scotland to recruit a Property Services Officer to join their Property Services team.

Key Responsibilities

• Manage reactive repairs and void maintenance services to ensure high-quality outcomes for tenants.
• Oversee contractor performance, quality standards, compliance requirements, and service delivery targets.
• Coordinate damp and mould cases, ensuring legislative timescales are met.
• Carry out property inspections, including complex repairs, void properties, and post-work quality inspections.
• Monitor and report on repairs, void performance, and contractor KPIs.
• Manage complaints, insurance claims, rechargeable repairs, and alteration requests.
• Support and supervise Property Services team members, including performance management and development.
• Build positive relationships with tenants, contractors, and external stakeholders to deliver excellent customer service.

About You

• Previous experience within a social housing, housing association, local authority, or property maintenance environment.
• Strong knowledge of responsive repairs, voids management, contractor supervision, and maintenance services.
• Experience producing performance reports and monitoring service standards.
• Excellent communication, customer service, and organisational skills.
• Full UK driving licence and access to a vehicle for business use.

What's on Offer

• Opportunity to work for a well-established Housing Association committed to delivering excellent services to its customers.
• Varied and rewarding role with responsibility for repairs, voids, compliance, and contractor management.
• Competitive salary and benefits package.