Senior Property & Litigation Case Manager

Key Group; Preston; On-site; GBP 40,000 - 56,000; Full time

Job summary

More2Life, part of the Key Group, is seeking a Senior Property Portfolio Case Manager to support management of high-risk litigation and lender in possession cases across England, Wales, and Scotland. You will work with the Property Portfolio Manager and external partners to move cases from inception to resolution, ensuring regulatory standards and fair customer outcomes.

Ideal candidates are highly organised with excellent attention to detail and the ability to handle sensitive conversations

Qualifications

• Experience supporting litigation, court administration, enforcement, or legal case management.
• Experience within mortgage servicing, arrears management, recoveries, or possession environments.
• Knowledge of court procedures across England, Wales, and Scotland.
• Experience within property, mortgage servicing, legal services, or a regulated financial services environment.
• Exposure to working with solicitors, asset managers, field agents, or other external professionals.

Responsibilities

• Support the progression of litigation and enforcement cases through administrative and operational activities.
• Learn and develop knowledge of pre-litigation, litigation, and enforcement processes across England, Wales, and Scotland.
• Assist with lender in possession property sales, including coordinating with solicitors, asset managers, field agents, and other third parties.
• Maintain accurate and comprehensive case records and ensure all activity is documented correctly.
• Monitor case progression and escalate delays, risks, customer vulnerabilities, or concerns where appropriate.
• Build effective working relationships with internal departments and external partners.
• Assist with team reporting, management information and referral preparation.
• Support quality assurance activities and ensure regulatory and procedural standards are maintained.
• Processing invoices and undertaking other administrative tasks as required.
• Contribute to continuous improvement initiatives and help enhance team processes and customer outcomes.

Skills

Litigation support

Mortgage servicing

Court procedures

Organisational skills

Communication

Stakeholder management

Job description

More2Life, part of the Key Group, is seeking a Senior Property Portfolio Case Manager to support management of high-risk litigation and lender in possession cases across England, Wales, and Scotland. You will work with the Property Portfolio Manager and external partners to move cases from inception to resolution, ensuring regulatory standards and fair customer outcomes.

Ideal candidates are highly organised with excellent attention to detail and the ability to handle sensitive conversations