Arrears and Repossessions Specialist

Key Group; Lancashire; On-site; GBP 35,000 - 52,000; Full time

Job summary

More2Life, part of the Key Group, is seeking a Senior Property Portfolio Case Manager to support high-risk cases from inception to resolution. You will work with the Property Portfolio Manager and external partners to manage lender in possession properties and enforcement activities, ensuring fair treatment and regulatory compliance.

The role offers exposure to a broad range of property and litigation processes across England, Wales, and Scotland, with opportunities to develop specialist

Qualifications

• Experience supporting litigation, court admin, enforcement, or legal case management.
• Experience in mortgage servicing, arrears, recoveries, or possession.
• Knowledge of court procedures across England, Wales, and Scotland.
• Experience in property, mortgage servicing, or regulated financial services.
• Exposure to solicitors, asset managers, field agents, or external professionals.
• Excellent organisation with prioritisation ability.
• Clear written and verbal communication.
• Strong problem solving and proactive issue resolution.
• Confidence handling sensitive conversations.
• High accuracy and attention to detail.

Responsibilities

• Support progression of litigation and enforcement cases through admin and operations.
• Learn pre-litigation, litigation, and enforcement processes across the UK.
• Assist with lender in possession property sales, coordinating with solicitors and agents.
• Maintain accurate case records and document activity.
• Monitor progress and escalate delays or risks.
• Build relationships with internal teams and external partners.
• Assist with team reporting and management information.
• Support quality assurance and regulatory standards.
• Process invoices and undertake other admin tasks.
• Contribute to continuous improvement of processes.

Skills

Litigation support

Mortgage servicing

Court procedures

Property management

Stakeholder liaison

Organisational skills

Communication

Problem solving

Attention to detail

Job description

More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. We're proud to be one of the UK's leading later life lending brands, offering innovative solutions to help people unlock financial freedom in retirement, and we're passionate about helping our customers and the advisers who support them. We work collaboratively, championing great customer outcomes, compliance, and going the extra mile.

Are you highly organised, detail-oriented, and looking to develop a career within property, litigation, and mortgage servicing? We're looking for someone to join our team as a an Arrears and Repossession Specialist. This is an excellent opportunity for someone who enjoys problem solving, working collaboratively with internal and external stakeholders, and supporting complex property and litigation cases from inception through to resolution.

You'll play a key role in supporting the management of lender in possession properties, litigation cases, and enforcement activities, while ensuring customers are treated fairly and all work is completed in line with regulatory requirements.

This role offers exposure to a broad range of property and litigation processes, making it an ideal opportunity for someone looking to build specialist knowledge within a regulated financial services environment.

What you'll be doing

As a Senior Property Portfolio Case Manager, you'll support the day to day management of high risk cases, working closely with Property Portfolio Manager and external partners.

Your responsibilities will include:

• Supporting the progression of litigation and enforcement cases through administrative and operational activities.
• Learning and developing knowledge of pre-litigation, litigation, and enforcement processes across England, Wales, and Scotland.
• Assisting with lender in possession property sales, including coordinating with solicitors, asset managers, field agents, and other third parties.
• Maintaining accurate and comprehensive case records and ensuring all activity is documented correctly.
• Monitoring case progression and escalating delays, risks, customer vulnerabilities, or concerns where appropriate.
• Building effective working relationships with internal departments and external partners.
• Assisting with team reporting, management information and referral preparation.
• Supporting quality assurance activities and ensuring regulatory and procedural standards are maintained.
• Processing invoices and undertaking other administrative tasks as required.
• Contributing to continuous improvement initiatives and helping to enhance team processes and customer outcomes.

What we're looking for

We're looking for someone who is proactive, organised, and keen to learn. You will have strong attention to detail and the ability to manage competing priorities while maintaining high standards of accuracy.

Essential skills and experience

• Experience supporting litigation, court administration, enforcement, or legal case management activities.
• Experience working within mortgage servicing, arrears management, recoveries, collections, or possession environments
• Knowledge of court procedures and litigation processes across England, Wales, and Scotland.
• Experience within property, mortgage servicing, legal services, or a regulated financial services environment.
• Exposure to working with solicitors, asset managers, field agents, or other external legal and property professionals
• Excellent organisational skills with the ability to prioritise effectively.
• Clear written and verbal communication skills.
• Strong problem solving abilities and a proactive approach to resolving issues.
• Confidence in handling sensitive or challenging conversations professionally.
• High levels of accuracy and attention to detail.

About you

• Highly organised and dependable.
• Customer focused, with a commitment to delivering fair and positive outcomes.
• Calm and professional under pressure.
• A strong team player who enjoys working collaboratively.
• Adaptable and willing to learn new skills and processes.
• Motivated to develop your knowledge within property and litigation management.
• Committed to producing high quality work and maintaining regulatory standards.