Senior Product Operations Manager

National Gallery; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

National Gallery in London seeks a commercially-minded Senior Product Operations Manager to lead the governance and development of CRM and ticketing platforms within the Loyalty, Sales and Ticketed Experiences team, delivering projects from discovery to implementation.

You will bridge the gap between technical and commercial functions, translate requirements into actionable briefs, and drive improvements to operations, data quality, and guest experience across ticketed and loyalty propositions.

Qualifications

• Qualification and/or proven ability in product management or business-led project management.
• Experience at the intersection of technical and commercial teams.
• Excellent communicator with ability to translate commercial requirements into technical briefs.

Responsibilities

• Bridge between LSTE and technical teams and guest experience teams.
• Identify, prioritise and deliver systems developments to improve efficiency, data quality and commercial performance.
• Define and road-map technology projects from discovery through implementation.
• Support optimisation of ticketing operations, ticketing set-up and database management processes.

Skills

Product management

Project management

Communication

Requirements translation

Job description

We are looking for a commercially-minded Senior Product Operations Manager to work within the Gallery’s Loyalty, Sales and Ticketed Experiences (LSTE) team, managing the commercial governance and development of the Gallery’s CRM and ticketing platforms to achieve strategic business objectives within LSTE’s product portfolio, which includes ticketed experiences (exhibitions, events, tours and general admission) and loyalty propositions (Gallery Membership and Supporters’ House).

Working as the primary bridge between LSTE and technical teams, as well as the customer-facing Guest Experience team, you will identify, prioritise, and deliver systems developments that improve operational efficiency, visitor experience, data quality, and commercial performance. You will work closely with the Senior Commercial Systems Manager to define a roadmap of technology projects that satisfy commercial goals, and project-manage these from discovery through to implementation.

We are seeking someone with a qualification and/or proven ability in product management or business-led project management, who can bring experience of working at the intersection of technical and commercial teams in any sector. An excellent communicator, you will have a flair for translating commercial requirements into technical briefs and seek to gain an appropriate understanding of how technology systems work and can support business requirements, without getting into too much technical detail. You will also be skilled at identifying and creating efficiencies in operational processes and ways of working, supporting your direct reports in optimising ticketing operations, ticketing set-up and database management processes.

This is a fixed term role for 24 months. Interviews will take place on the w/c of the 30 th November.

Please note that the Gallery reserves the right to close the advert early due to the volume of applications we receive.