Senior Product Operations Manager

National Gallery; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

The National Gallery in London is seeking a Commercial Systems Manager to oversee the CRM and ticketing platforms, aligning them with strategic business objectives across exhibitions, events, tours and memberships.

You will bridge the gap between technical teams and the Guest Experience group, prioritising developments, defining a roadmap and delivering projects from discovery through implementation to improve efficiency, data quality and commercial performance.

Qualifications

• Qualification or proven ability in product management or business-led project management.
• Experience working at the intersection of technical and commercial teams.
• Strong ability to translate commercial requirements into technical briefs.

Responsibilities

• Manage CRM and ticketing platforms to support commercial objectives.
• Identify, prioritise and deliver systems developments to improve efficiency and visitor experience.
• Define a roadmap of technology projects and manage them from discovery to implementation.
• Collaborate with the Guest Experience team and technical teams as a bridge between business and IT.
• optimise ticketing operations, setup and database management processes.

Skills

Product management experience

Business-led project management

Technical communication

Education

Experience in product management or business-led project management

Job description

This role will manage the commercial governance and development of the Gallery's CRM and ticketing platforms to achieve strategic business objectives within LSTE’s product portfolio, which includes ticketed experiences (exhibitions, events, tours and general admission) and loyalty propositions (Gallery Membership and Supporters’ House).

Working as the primary bridge between LSTE and technical teams, as well as the customer-facing Guest Experience team, you will identify, prioritise, and deliver systems developments that improve operational efficiency, visitor experience, data quality, and commercial performance. You will work closely with the Senior Commercial Systems Manager to define a roadmap of technology projects that satisfy commercial goals, and project-manage these from discovery through to implementation.

We are seeking someone with a qualification and/or proven ability in product management or business-led project management, who can bring experience of working at the intersection of technical and commercial teams in any sector. An excellent communicator, you will have a flair for translating commercial requirements into technical briefs and seek to gain an appropriate understanding of how technology systems work and can support business requirements, without getting into too much technical detail. You will also be skilled at identifying and creating efficiencies in operational processes and ways of working, supporting your direct reports in optimising ticketing operations, ticketing set-up and database management processes.

This is a fixed term role for 24 months. Interviews will take place on the w/c of the 30th November.

Please note that the Gallery reserves the right to close the advert early due to the volume of applications we receive.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN