Senior Product Ops Lead, CRM & Ticketing Platforms

The National Gallery; Greater London; On-site; GBP 65,000 - 100,000; Full time

Job summary

The National Gallery Global (NGG) is seeking a commercially minded Senior Product Operations Manager to lead governance and development of the CRM and ticketing platforms within the LSTE team. You will translate commercial needs into technical briefs and collaborate with technical and Guest Experience teams to deliver value.

Based in London, this fixed-term role runs for 24 months. You will work to optimise ticketing operations, data quality and commercial performance while guiding a team of

Qualifications

• Experience in product management or business-led project management.
• Excellent communicator with ability to translate commercial requirements into technical briefs.
• Experience bridging between technical and commercial teams and optimising ticketing operations and database management.

Responsibilities

• Serve as primary bridge between LSTE and technical teams and Guest Experience team.
• Identify, prioritise and deliver systems developments to improve efficiency, visitor experience, data quality and commercial performance.
• Define roadmap of technology projects with Senior Commercial Systems Manager and manage projects from discovery to implementation.
• Support direct reports in optimising ticketing operations and ticketing set-up.

Job description

The National Gallery Global (NGG) is seeking a commercially minded Senior Product Operations Manager to lead governance and development of the CRM and ticketing platforms within the LSTE team. You will translate commercial needs into technical briefs and collaborate with technical and Guest Experience teams to deliver value.

Based in London, this fixed-term role runs for 24 months. You will work to optimise ticketing operations, data quality and commercial performance while guiding a team of