Senior Product Ops Manager – CRM & Ticketing

National Gallery; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

National Gallery in London seeks a commercially-minded Senior Product Operations Manager to lead the governance and development of CRM and ticketing platforms within the Loyalty, Sales and Ticketed Experiences team, delivering projects from discovery to implementation.

You will bridge the gap between technical and commercial functions, translate requirements into actionable briefs, and drive improvements to operations, data quality, and guest experience across ticketed and loyalty propositions.

Qualifications

• Qualification and/or proven ability in product management or business-led project management.
• Experience at the intersection of technical and commercial teams.
• Excellent communicator with ability to translate commercial requirements into technical briefs.

Responsibilities

• Bridge between LSTE and technical teams and guest experience teams.
• Identify, prioritise and deliver systems developments to improve efficiency, data quality and commercial performance.
• Define and road-map technology projects from discovery through implementation.
• Support optimisation of ticketing operations, ticketing set-up and database management processes.

Skills

Product management

Project management

Communication

Requirements translation

Job description

National Gallery in London seeks a commercially-minded Senior Product Operations Manager to lead the governance and development of CRM and ticketing platforms within the Loyalty, Sales and Ticketed Experiences team, delivering projects from discovery to implementation.

You will bridge the gap between technical and commercial functions, translate requirements into actionable briefs, and drive improvements to operations, data quality, and guest experience across ticketed and loyalty propositions.