Senior Product Manager, CRM & AI for Charities

The Access Group; Loughborough; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

25 days annual leave

Health contributions

3 charity days allocated

Job summary

The Access Group in the United Kingdom is seeking an experienced Product Manager to own CRM products within the charity portfolio. You will shape strategy, roadmap and commercial outcomes, using AI and data to drive insights and value for customers.

Collaborate with Engineering, UX, Marketing, Sales and Customer Success to deliver features that boost revenue, retention and impact for fundraising teams. Hybrid work and career growth on offer.

Qualifications

• Experience with fundraising or CRM products, ideally UK charity sector.
• Experience deploying AI-enabled capabilities to market.
• Ability to translate complex AI/data into customer value.
• Experience balancing strategic thinking with hands-on delivery in scale-up or smaller businesses.

Responsibilities

• Own the product vision, roadmap and commercial performance for CRM product.
• Use AI and data to discover and validate opportunities and translate ideas into features.
• Work closely with Engineering, UX, Marketing, Sales and Customer Success to align priorities.
• Stay close to customers and market to identify strategic opportunities and prioritise impactful work.

Skills

CRM product

B2B SaaS

AI & data

Roadmap & strategy

Cross-functional collaboration

Go-to-market

Tools

CRM systems

Analytics tools

Job description

The Access Group in the United Kingdom is seeking an experienced Product Manager to own CRM products within the charity portfolio. You will shape strategy, roadmap and commercial outcomes, using AI and data to drive insights and value for customers.

Collaborate with Engineering, UX, Marketing, Sales and Customer Success to deliver features that boost revenue, retention and impact for fundraising teams. Hybrid work and career growth on offer.