Associate Product Manager, Enterprise CRM — Growth & Delivery

HMRC; United Kingdom; On-site; GBP 42,000 - 58,000; Full time

Job summary

HMRC is seeking an Associate Product Manager to join the Enterprise Customer Relationship Management (ECRM) team, focusing on the Account and Access Hub (AAH) enterprise product. You will support the Product Manager in shaping the product, driving discovery and delivery, and collaborating with multidisciplinary teams to convert emerging needs into clear priorities and actionable outcomes.

You will help define the vision, priorities and roadmap, taking ownership of defined areas and progressing

Qualifications

• Experience in product management or digital delivery.
• Understanding of agile product lifecycle and discovery/delivery.
• Ability to bring structure to ambiguous situations.
• Proactive ownership and independent progression of work.
• Strong self-management and prioritisation across multiple tasks.
• Adaptability to changing requirements and priorities.
• Clear communication with stakeholders across audiences.
• Collaborative work across organisational boundaries.
• Focus on user needs and evidence-based product decisions.

Responsibilities

• Define and communicate vision, outcomes, priorities and roadmap for the ECRM AA H Enterprise Product.
• Own defined areas of product activity and escalate as needed.
• Work in ambiguous environments to turn problems into priorities and actions.
• Support lifecycle activities from discovery to delivery and continuous improvement.
• Translate user and business needs into clear requirements and priorities.
• Backlog development, refinement and prioritisation aligned to outcomes.
• Identify and manage dependencies, risks and questions with the right teams.
• Facilitate stakeholder discussions to build shared understanding and decisions.
• Build strong relationships across product, delivery, tech, design and other teams.
• Champion user needs in product decisions and outcomes.

Skills

Product management

Agile methods

Ambiguity handling

Ownership mindset

Time management

Change adaptability

Stakeholder communication

Cross-team collaboration

User-centered delivery

Job description

HMRC is seeking an Associate Product Manager to join the Enterprise Customer Relationship Management (ECRM) team, focusing on the Account and Access Hub (AAH) enterprise product. You will support the Product Manager in shaping the product, driving discovery and delivery, and collaborating with multidisciplinary teams to convert emerging needs into clear priorities and actionable outcomes.

You will help define the vision, priorities and roadmap, taking ownership of defined areas and progressing