Senior Charity SaaS Growth Executive

Access UK; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Health contribution

Charity days

Job summary

Access UK is seeking a customer success/account management professional to nurture and grow partnerships with charity customers. You will lead conversations from discovery to close, drive renewals, and collaborate with Sales, Success and Product teams to maximize value from our fundraising platform.

In this role you will prioritize strategic relationships, re-engage inactive accounts, and identify new commercial opportunities across a portfolio of medium to large charity clients.

Qualifications

• Experience in software as a service (SaaS) or another subscription-based sales environment.
• Knowledge of the charity, fundraising or not-for-profit sector.
• Experience re-engaging inactive customers and identifying new commercial opportunities.
• Confidence presenting solutions, negotiating with stakeholders and managing multiple customer accounts at the same time.

Responsibilities

• Manage a portfolio of medium and large charity customers, building trusted relationships and identifying opportunities to grow revenue through additional products and services.
• Lead customer conversations from initial discovery through to proposal, negotiation and close, ensuring solutions align with each charity's fundraising objectives.
• Support customer retention by managing renewals, handling cancellation requests and demonstrating the ongoing value of our platform.
• Work closely with Sales, Customer Success and Product teams to share customer feedback, uncover new opportunities and deliver a positive customer experience.

Skills

SaaS sales

Account management

Stakeholder negotiation

Customer re-engagement

Job description

Access UK is seeking a customer success/account management professional to nurture and grow partnerships with charity customers. You will lead conversations from discovery to close, drive renewals, and collaborate with Sales, Success and Product teams to maximize value from our fundraising platform.

In this role you will prioritize strategic relationships, re-engage inactive accounts, and identify new commercial opportunities across a portfolio of medium to large charity clients.