Senior Product Lead, SMB Client Solutions & Digital Experience

Worldpay (Uk) Limited; United Kingdom; On-site; GBP 90,000 - 120,000; Full time

Job summary

Worldpay (Uk) Limited is seeking a Client Solutions Lead for SMB UK & Ireland to define and deliver the digital client experience strategy across the region, aligning product, technology, commercial, operations and compliance to deliver compliant, commercially effective solutions.

You will drive self-service adoption, migrate from legacy experiences, monitor KPIs, and enable cross-sell opportunities to increase customer value while ensuring regulatory and scheme requirements are met.

Qualifications

• Bachelor's degree in business or computer science or equivalent.
• 10+ years of relevant experience.
• Experience in B2B product/services or external customer/market.
• Preference for software development or Agile background.

Responsibilities

• Define and execute the SMB UK & Ireland digital client experience strategy.
• Collaborate with product, technology, commercial, operations and compliance teams.
• Lead end-to-end product lifecycle from ideation to delivery.
• Establish KPIs and monitor performance to drive retention and cross-sell.

Skills

Strategy development

Cross-functional collaboration

Product lifecycle management

KPIs & performance tracking

Regulatory & compliance awareness

Education

Bachelor's Degree

Master's Degree

Job description

Worldpay (Uk) Limited is seeking a Client Solutions Lead for SMB UK & Ireland to define and deliver the digital client experience strategy across the region, aligning product, technology, commercial, operations and compliance to deliver compliant, commercially effective solutions.

You will drive self-service adoption, migrate from legacy experiences, monitor KPIs, and enable cross-sell opportunities to increase customer value while ensuring regulatory and scheme requirements are met.