Senior Printer Support Engineer & Field Mentor

Pure Talent Group; Birmingham; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Pure Talent Group is seeking a Senior Technical Support Engineer to lead our nationwide field service operation for photocopier/MFP equipment. You will mentor eight engineers, troubleshoot advanced print systems, and become the product specialist for designated printing solutions.

The role requires travel across the UK, a full UK driving licence, and a hands-on approach to training, processes, and customer support.

Qualifications

• Proven experience as a photocopier, MFP or thermal print systems field service engineer.
• Strong fault-finding and diagnostic skills.
• Excellent customer-facing communication abilities.
• Experience supporting field engineers or providing technical mentoring.
• Full UK driving licence.
• Willingness to travel nationally and stay away from home when required.

Responsibilities

• Providing technical support and guidance to a team of eight field service engineers.
• Service and repair of print devices.
• Developing into the company's product specialist for designated printing and document solutions equipment.
• Learning and supporting specialist laser and thermal label-printing technologies.
• Assisting with complex fault diagnosis and escalation cases.
• Planning and organising preventative maintenance schedules.
• Reviewing engineer service reports and ensuring service standards are maintained.
• Delivering technical training sessions and knowledge-sharing workshops.
• Supporting continuous improvement across the service operation.
• Building strong relationships with customers and equipment manufacturers.

Skills

Photocopier field service

Fault-finding/Diagnostics

Customer communication

Mentoring engineers

Driving licence

Willingness to travel

Job description

Pure Talent Group is seeking a Senior Technical Support Engineer to lead our nationwide field service operation for photocopier/MFP equipment. You will mentor eight engineers, troubleshoot advanced print systems, and become the product specialist for designated printing solutions.

The role requires travel across the UK, a full UK driving licence, and a hands-on approach to training, processes, and customer support.