Technical Support Print / Copier Specialist

Pure Talent Group; Birmingham; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Pure Talent Group is seeking a Senior Technical Support Engineer to lead our nationwide field service operation for photocopier/MFP equipment. You will mentor eight engineers, troubleshoot advanced print systems, and become the product specialist for designated printing solutions.

The role requires travel across the UK, a full UK driving licence, and a hands-on approach to training, processes, and customer support.

Qualifications

• Proven experience as a photocopier, MFP or thermal print systems field service engineer.
• Strong fault-finding and diagnostic skills.
• Excellent customer-facing communication abilities.
• Experience supporting field engineers or providing technical mentoring.
• Full UK driving licence.
• Willingness to travel nationally and stay away from home when required.

Responsibilities

• Providing technical support and guidance to a team of eight field service engineers.
• Service and repair of print devices.
• Developing into the company's product specialist for designated printing and document solutions equipment.
• Learning and supporting specialist laser and thermal label-printing technologies.
• Assisting with complex fault diagnosis and escalation cases.
• Planning and organising preventative maintenance schedules.
• Reviewing engineer service reports and ensuring service standards are maintained.
• Delivering technical training sessions and knowledge-sharing workshops.
• Supporting continuous improvement across the service operation.
• Building strong relationships with customers and equipment manufacturers.

Skills

Photocopier field service

Fault-finding/Diagnostics

Customer communication

Mentoring engineers

Driving licence

Willingness to travel

Job description

Senior Technical Support Engineer / Senior Copier Technical Specialist

Location: Midlands / Central UK (Ideally Worcestershire, West Midlands or surrounding areas)

Job Overview

We are seeking an experienced Senior Technical Support Engineer to take a leading role in supporting our nationwide field service operation. This is an excellent opportunity for a highly skilled photocopier/MFP engineer looking to progress into a more senior technical support and service position while remaining hands-on with advanced equipment and customer support.

Key Responsibilities

• Providing technical support and guidance to a team of eight field service engineers
• Service and repair of print devices
• Developing into the company's product specialist for designated printing and document solutions equipment
• Learning and supporting specialist laser and thermal label-printing technologies
• Assisting with complex fault diagnosis and escalation cases
• Planning and organising preventative maintenance schedules
• Reviewing engineer service reports and ensuring service standards are maintained
• Delivering technical training sessions and knowledge-sharing workshops
• Supporting continuous improvement across the service operation
• Building strong relationships with customers and equipment manufacturers

Travel Requirements

This is a nationwide role requiring regular travel throughout the UK. Travel may also include visits to sites in Aberdeen, Plymouth, Kent and other locations across the UK. Work is generally appointment-based, with most long-distance visits involving one scheduled customer appointment per day. Occasional overnight stays will be required and are fully supported by the company.

About You

Essential

• Proven experience as a photocopier, MFP or thermal print systems field service engineer
• Strong fault-finding and diagnostic skills
• Excellent customer-facing and communication abilities
• Experience supporting field engineers or providing technical mentoring
• Full UK driving licence
• Willingness to travel nationally and stay away from home when required

Desirable

• Experience working with Konica Minolta equipment
• Multi-vendor photocopier/MFP service experience
• Previous experience delivering technical training
• Experience with production print, laser printing or thermal label-printing systems
• Service management or technical leadership experience

What We Offer

• Salary up to £35,000
• Company vehicle (potentially hybrid, with personal use)
• Monday-to-Friday working pattern
• 20 days annual leave plus statutory holidays
• Company pension scheme
• Opportunity to develop into a recognised technical specialist and senior support role