Senior Copier Tech Support Engineer - Nationwide Service

Pure Talent Group; Stourbridge; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Company vehicle

20 days annual leave plus holidays (UK

Pension scheme

Job summary

Pure Talent Group is seeking a Senior Technical Support Engineer to lead and mentor a nationwide team of field service engineers. This hands-on role focuses on advanced copier/MFP systems, diagnostics, and customer support across the UK.

The ideal candidate will have proven experience with photocopier/printing technologies, strong fault diagnosis skills, and a willingness to travel. A full UK driving licence is essential for regular site visits and travel.

Qualifications

• Proven experience as a photocopier, MFP or thermal print systems field service engineer.
• Strong fault-finding and diagnostic skills.
• Excellent customer-facing and communication abilities.
• Experience mentoring or supporting field engineers.
• Full UK driving licence and willingness to travel nationally.

Responsibilities

• Provide technical support to a team of eight field service engineers.
• Service and repair print devices.
• Develop into the product specialist for designated printing and document solutions equipment.
• Learn and support laser and thermal label-printing technologies.
• Assist with complex fault diagnosis and escalation cases.
• Plan and organise preventative maintenance schedules.
• Review service reports and uphold service standards.
• Deliver technical training sessions and knowledge-sharing workshops.
• Support continuous improvement across the service operation.
• Build strong relationships with customers and equipment manufacturers.

Skills

Photocopier/MFP

Fault diagnosis

Customer-facing

Mentoring

Driving licence

Job description

Pure Talent Group is seeking a Senior Technical Support Engineer to lead and mentor a nationwide team of field service engineers. This hands-on role focuses on advanced copier/MFP systems, diagnostics, and customer support across the UK.

The ideal candidate will have proven experience with photocopier/printing technologies, strong fault diagnosis skills, and a willingness to travel. A full UK driving licence is essential for regular site visits and travel.