Lead Copier & Print Systems Support Engineer

Pure Talent Group; Coventry; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary up to £35,000

Company vehicle

Mon-Fri pattern

20 days annual leave plus holidays

Company pension scheme

Develop into senior technical role

Job summary

Pure Talent Group is seeking a Senior Technical Support Engineer to lead a nationwide field service operation, focusing on photocopier/MFP and thermal label printing systems. The role blends hands-on equipment work with senior technical support and mentoring across the UK.

The role requires strong fault-finding skills, excellent customer communication, and willingness to travel. A company vehicle and a salary up to £35,000 are offered, with a Monday–Friday pattern and 20 days leave plus holidays.

Qualifications

• Proven experience as a photocopier, MFP or thermal print systems field service engineer.
• Strong fault-finding and diagnostic skills.
• Excellent customer-facing communication abilities.
• Experience mentoring field engineers or providing technical guidance.

Responsibilities

• Provide technical support and guidance to a team of eight field service engineers.
• Service and repair of print devices.
• Develop into the company’s product specialist for designated printing and document solutions equipment.
• Learn and support specialist laser and thermal label-printing technologies.
• Assist with complex fault diagnosis and escalation cases.
• Plan and organise preventative maintenance schedules.
• Review engineer service reports to maintain service standards.
• Deliver technical training sessions and knowledge-sharing workshops.
• Support continuous improvement across the service operation.
• Build strong relationships with customers and equipment manufacturers.

Skills

Field service engineering

Fault-finding

Customer communication

Mentoring/leading

Tools

Konica Minolta equipment

Job description

Pure Talent Group is seeking a Senior Technical Support Engineer to lead a nationwide field service operation, focusing on photocopier/MFP and thermal label printing systems. The role blends hands-on equipment work with senior technical support and mentoring across the UK.

The role requires strong fault-finding skills, excellent customer communication, and willingness to travel. A company vehicle and a salary up to £35,000 are offered, with a Monday–Friday pattern and 20 days leave plus holidays.