Senior Practice Operations & Compliance Manager

NHS Jobs; Greater London; On-site; GBP 40,000 - 56,000; Full time

Job summary

NHS Jobs in Greater London is seeking an experienced Practice Manager to oversee day-to-day operations across a busy primary care setting, ensuring staff fulfil their responsibilities and services run efficiently.

You will drive quality and compliance with CQC standards, lead HR, governance and staff development, oversee training, patient services and experience, manage procurement and financial oversight, and represent the practice at external meetings.

Responsibilities

• Overseeing day-to-day practice operations, ensuring staff fulfil their responsibilities and services run efficiently.
• Ensuring compliance with CQC standards, NHS contractual obligations, QOF requirements and practice policies and procedures.
• Directly managing administrative, clerical and nursing leadership staff, overseeing recruitment, induction, job descriptions, appraisals, staff development, training, wellbeing and HR matters.
• Leading the development and implementation of practice policies, procedures, reports, the Practice Development Plan (PDP) and continuous improvement initiatives.
• Ensuring staff have the appropriate skills, training and support to perform their roles effectively, including mandatory training and ongoing professional development.
• Overseeing patient services, managing complaints, promoting online services and ensuring effective communication with patients and staff.
• Managing procurement of equipment and services, supporting the strategic development of the practice and ensuring resources are used effectively.
• Leading practice meetings, preparing agendas, coordinating projects, managing internal and external communications and representing the practice at external meetings.

Job description

NHS Jobs in Greater London is seeking an experienced Practice Manager to oversee day-to-day operations across a busy primary care setting, ensuring staff fulfil their responsibilities and services run efficiently.

You will drive quality and compliance with CQC standards, lead HR, governance and staff development, oversee training, patient services and experience, manage procurement and financial oversight, and represent the practice at external meetings.