GP Practice Operations Leader - CQC, IT & HR

Amwell Group; London Borough of Islington; On-site; GBP 40,000 - 45,000; Full time

Job summary

Amwell Group is seeking an Operations Manager to support day-to-day management of a GP practice in Islington. You will work closely with the Practice Business Manager and GP Partners to ensure smooth operations, regulatory compliance, and effective IT and site management.

The role requires strong leadership, HR skills, and a proactive approach to improving patient services and practice performance. On-site role with ample stakeholder interaction.

Qualifications

• Experience of working in primary care or NHS.
• Experience of managing teams.
• Experience of dealing with regulatory compliance.
• Experience of CQC compliance.

Responsibilities

• Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
• Provide leadership and guidance to all staff, ensuring that they adhere to policy and procedure at all times.
• Implements systems to ensure compliance with CQC regulations and standards.
• Support the complaints process and ensure that staff are fully conversant with the complaints procedure.
• Support with recruitment, including pre-employment checks.
• Oversee the staff induction programme.
• Carry out effective staff appraisals.
• Support the Practice Manager with HR functions.
• Lead the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues.
• Update and act as the focal point for the practice website.
• Review and update templates, ensuring they relate to current practice.
• Market the practice appropriately to ensure patient population is stable or increasing.
• Manage contracts for and highlight issues with maintenance.
• Support the achievement of QOF targets.
• Oversee patient services matters.
• Identify and deliver team training where required.
• Monitor all mandatory training ensuring staff are up to date.

Education

GCSE English or equivalent

Job description

Amwell Group is seeking an Operations Manager to support day-to-day management of a GP practice in Islington. You will work closely with the Practice Business Manager and GP Partners to ensure smooth operations, regulatory compliance, and effective IT and site management.

The role requires strong leadership, HR skills, and a proactive approach to improving patient services and practice performance. On-site role with ample stakeholder interaction.