Practice Operations & Compliance Manager

NHS Jobs; Hurstpierpoint; On-site; GBP 40,000 - 62,000; Full time

Job summary

NHS Jobs is seeking an Administration Manager to lead non-clinical operations across three sites, ensuring efficient reception, staffing, onboarding and policy compliance. The role involves coordinating recruitment, staff development, and IT security, while maintaining high standards of patient service and collaboration with the Practice Business Partner and support teams.

The successful candidate will oversee salary updates, annual leave, and the smooth running of clinics, with a focus on

Responsibilities

• Support the Practice Business Partner in day-to-day operations of the practice and ensure non-clinical staff meet their responsibilities
• Provide leadership and guidance to all staff ensuring adherence to policy and procedure
• Implement systems to ensure compliance with CQC regulations and standards
• Work with the Persons Services Team on recruitment including onboarding
• Staff and manage reception desks across three sites with trained medical receptionists, secretaries and GP assistants
• Organise work rotas and holiday charts for non-clinical staff across the organisation
• Lead staff appraisals and development plans with robust training records
• Oversee administrative systems, report concerns to the PBP
• Maintain knowledge transfer through updated procedures and policies
• Manage disciplinary and grievance processes with the Persons Services Team
• Authorize and monitor annual leave and sickness entitlement
• Provide monthly salary updates with the PBP
• Lead the team on clinical system use and IT security in collaboration with Operations and Data Managers
• Support induction of trainees and promotion of patient online services
• Ensure timely handling of patient services across the practice
• Assist Complaints Manager with investigations and responses to complaints
• Ensure staff training in patient communication and customer service to maintain high standards
• Manage reception staffing for Hub sessions and support yearly Flu clinics
• Oversee gynae and minor surgery clinics in capacity planning
• Attend Patient Participation Group meetings when required
• Investigate complaints with the complaints manager and provide evidence for formal responses
• Identify trends to reduce risk and recurring issues in non-clinical roles
• Update practice policies and drive continuous improvement and change

Job description

NHS Jobs is seeking an Administration Manager to lead non-clinical operations across three sites, ensuring efficient reception, staffing, onboarding and policy compliance. The role involves coordinating recruitment, staff development, and IT security, while maintaining high standards of patient service and collaboration with the Practice Business Partner and support teams.

The successful candidate will oversee salary updates, annual leave, and the smooth running of clinics, with a focus on