Care Navigation & Practice Operations Leader

NHS Jobs; East Midlands; Presencial; GBP 45.000 - 60.000; Jornada completa

Descripción de la vacante

NHS Jobs is seeking an Operations / Care Navigation Manager to lead day-to-day operations and staff performance within the practice. The role involves policy compliance, recruitment, and ongoing staff development to maintain high service levels.

The successful candidate will drive improvements in patient services, oversee IT and security for the clinical system, and support QOF and CQC compliance initiatives.

Responsabilidades

• Manage day-to-day operations of the practice ensuring staff deliver responsibilities on time.
• Provide line management, guidance and adherence to policy and procedure.
• Review and update job descriptions and person specifications for staff.
• Oversee complaints handling and escalate as required.
• Lead recruitment including DBS checks and pre-employment screening.
• Coordinate staff induction, appraisal and development plans with training records.

Descripción del empleo

NHS Jobs is seeking an Operations / Care Navigation Manager to lead day-to-day operations and staff performance within the practice. The role involves policy compliance, recruitment, and ongoing staff development to maintain high service levels.

The successful candidate will drive improvements in patient services, oversee IT and security for the clinical system, and support QOF and CQC compliance initiatives.