Senior Platform Engagement Lead for SaaS & AI

TESTQ Technologies

Greater London

On-site

GBP 90,000 - 130,000

Full time

45 hours ago

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Job summary

ServiceNow is seeking a Principal Engagement Manager to lead complex customer adoption engagements, ensuring rapid platform adoption and successful implementations of Now Platform and Generative AI solutions.

The role requires strong program management, exceptional communication, and a track record in SaaS services with ability to lead cross‑functional teams and executive stakeholders across enterprise customers.

Qualifications

12+ years in high‑tech SaaS industry with strong program management track record.
Proven ability to lead complex customer engagements and multi‑functional teams.
Exceptional communication, negotiation and stakeholder management skills.

Responsibilities

Provide rigorous program management across the project lifecycle from planning to go‑live.
Apply Now Create implementation guidance to ensure successful customer outcomes.
Lead cross‑functional teams and executive stakeholders to deliver value.
Coordinate collaboration between internal teams, partners, and customers.
Deliver regular updates to customers and internal stakeholders on progress.
Facilitate project planning, reviews and retrospectives.
Govern requirements to align with scope and objectives.
Present project value propositions and guide ongoing collaboration.
Mentor team members to achieve engagement deliverables and results.
Identify and mitigate risks, track issues, and drive resolutions.
Ensure knowledge transfer and transition activities at engagement end.