Senior Client Director, Financial Services & AI Solutions

ServiceNow; Staines-upon-Thames; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking a high-impact Client Director to drive growth with our largest accounts. You will oversee executive relationships, coordinate virtual teams across Solution Sales, Consulting, Support and Services, and lead global account expansion to maximize revenue and customer satisfaction.

You will build trusted relationships from IT teams to CxO level, shaping roadmaps and capabilities to deliver outstanding customer experiences while meeting licenses, renewals and services targets.

Qualifications

• 10+ years of client management experience aligning account strategies to revenue opportunities.
• 5+ years as a Client Director or similar with multi-million-dollar sales experience and executive-level relationships.
• Experience in IT service management, HR, security operations, or IT operations management software sales.
• Proven ability to exceed sales targets and lead virtual or matrixed teams.

Responsibilities

• Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow.
• Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams.
• Oversee growth of global accounts, including development and deployment of worldwide resources.
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services.

Skills

AI integration

Executive relationships

Client management

Sales leadership

Virtual teams

Travel up to 50%

Job description

ServiceNow is seeking a high-impact Client Director to drive growth with our largest accounts. You will oversee executive relationships, coordinate virtual teams across Solution Sales, Consulting, Support and Services, and lead global account expansion to maximize revenue and customer satisfaction.

You will build trusted relationships from IT teams to CxO level, shaping roadmaps and capabilities to deliver outstanding customer experiences while meeting licenses, renewals and services targets.