Senior Planner – Social Housing Repairs & Scheduling

Howells Solutions Limited; Luton; On-site; GBP 34,000 - 37,000; Full time

Job summary

Howells Solutions Limited in Luton is seeking a Senior Planner to lead the scheduling of repairs and maintenance for a large mobile workforce within a social housing contractor environment. You will coordinate operatives, prioritise appointments and ensure works are completed on time and to contractual requirements.

The role focuses on taking ownership of planning, supervising day-to-day scheduling, and delivering efficient service while liaising with operatives, supervisors and customers.

Qualifications

• Experience in planning and scheduling a mobile workforce.
• Experience in Social Housing Repairs & Maintenance.
• Strong understanding of scheduling, resource allocation and workforce optimization.
• Experience working in high-volume repairs, maintenance, FM or similar operational environment.
• Excellent organisational skills with the ability to prioritise competing demands.
• Confident making quick decisions in a fast-paced environment.
• Strong IT skills and experience using planning/scheduling software.

Responsibilities

• Planning and scheduling repairs and maintenance works for a large mobile workforce.
• Managing a high-volume and constantly changing workload.
• Allocating jobs to operatives based on location, skills, availability and priority.
• Maximising operative productivity and minimising travel time and downtime.
• Monitoring outstanding and overdue works and taking proactive action to resolve issues.
• Rescheduling appointments and reallocating work where required.
• Liaising with operatives and internal teams to resolve scheduling and operational issues.
• Ensuring appointments and works are scheduled in line with contractual and customer requirements.
• Using planning and scheduling systems to maintain accurate records and monitor performance.
• Supporting the resolution of customer queries and complaints where these relate to scheduling and appointments.
• Identifying opportunities to improve planning processes, efficiency and customer service.

Skills

Mobile workforce planning

Scheduling

IT skills

Planning software

Stakeholder liaison

Tools

Planning software

Job description

Howells Solutions Limited in Luton is seeking a Senior Planner to lead the scheduling of repairs and maintenance for a large mobile workforce within a social housing contractor environment. You will coordinate operatives, prioritise appointments and ensure works are completed on time and to contractual requirements.

The role focuses on taking ownership of planning, supervising day-to-day scheduling, and delivering efficient service while liaising with operatives, supervisors and customers.