Senior Planner

Howells Solutions Limited; Luton; On-site; GBP 34,000 - 37,000; Full time

Job summary

Howells Solutions Limited in Luton is seeking a Senior Planner to lead the scheduling of repairs and maintenance for a large mobile workforce within a social housing contractor environment. You will coordinate operatives, prioritise appointments and ensure works are completed on time and to contractual requirements.

The role focuses on taking ownership of planning, supervising day-to-day scheduling, and delivering efficient service while liaising with operatives, supervisors and customers.

Qualifications

• Experience in planning and scheduling a mobile workforce.
• Experience in Social Housing Repairs & Maintenance.
• Strong understanding of scheduling, resource allocation and workforce optimization.
• Experience working in high-volume repairs, maintenance, FM or similar operational environment.
• Excellent organisational skills with the ability to prioritise competing demands.
• Confident making quick decisions in a fast-paced environment.
• Strong IT skills and experience using planning/scheduling software.

Responsibilities

• Planning and scheduling repairs and maintenance works for a large mobile workforce.
• Managing a high-volume and constantly changing workload.
• Allocating jobs to operatives based on location, skills, availability and priority.
• Maximising operative productivity and minimising travel time and downtime.
• Monitoring outstanding and overdue works and taking proactive action to resolve issues.
• Rescheduling appointments and reallocating work where required.
• Liaising with operatives and internal teams to resolve scheduling and operational issues.
• Ensuring appointments and works are scheduled in line with contractual and customer requirements.
• Using planning and scheduling systems to maintain accurate records and monitor performance.
• Supporting the resolution of customer queries and complaints where these relate to scheduling and appointments.
• Identifying opportunities to improve planning processes, efficiency and customer service.

Skills

Mobile workforce planning

Scheduling

IT skills

Planning software

Stakeholder liaison

Tools

Planning software

Job description

Senior Planner - Social Housing Repairs & Maintenance

Based in Luton

Full-Time, Permanent

Salary: £34,000 - £37,000 per annum

Here at Howells Solutions, we are working with a leading Social Housing contractor to recruit an experienced and highly organised Senior Planner to join their Repairs & Maintenance team, based in their office in Luton.

This is a full-time, permanent position offering a competitive salary for an experienced Planner with a strong background in scheduling and coordinating mobile workforces. The role would suit someone with excellent technical planning skills who is confident managing complex workloads, prioritising appointments and ensuring operatives are scheduled efficiently.

The Role

As a Senior Planner, you will play a key role in the effective planning and scheduling of repairs and maintenance works, ensuring jobs are allocated to the most appropriate operatives and completed within agreed timescales.

This is a hands-on, technical planning role, with a strong focus on scheduling, resource allocation and the day-to-day coordination of a mobile workforce. You will manage a busy and constantly changing workload, making informed scheduling decisions to maximise operative productivity and ensure customers receive a timely and effective service.

You will work closely with operatives, supervisors, customers and internal teams to resolve scheduling issues, manage changes and ensure the smooth delivery of repairs and maintenance works.

Key Responsibilities

• Planning and scheduling repairs and maintenance works for a large mobile workforce
• Managing a high-volume and constantly changing workload
• Allocating jobs to operatives based on location, skills, availability and priority
• Maximising operative productivity and minimising travel time and downtime
• Monitoring outstanding and overdue works and taking proactive action to resolve issues
• Rescheduling appointments and reallocating work where required
• Liaising with operatives and internal teams to resolve scheduling and operational issues
• Ensuring appointments and works are scheduled in line with contractual and customer requirements
• Using planning and scheduling systems to maintain accurate records and monitor performance
• Supporting the resolution of customer queries and complaints where these relate to scheduling and appointments
• Identifying opportunities to improve planning processes, efficiency and customer service

Key Criteria

• Strong previous experience in planning and scheduling a mobile workforce
• Experience within Social Housing Repairs & Maintenance
• Strong understanding of scheduling, resource allocation and workforce optimisation
• Experience working in a high-volume repairs, maintenance, FM or similar operational environment
• Excellent organisational skills with the ability to prioritise competing demands
• Confident making decisions quickly in a fast-paced environment
• Strong IT skills and experience using planning/scheduling software
• Excellent attention to detail and ability to maintain accurate records
• Strong communication skills with the ability to liaise effectively with operatives, customers and internal teams
• Ability to troubleshoot scheduling issues and find practical solutions
• A proactive approach with a strong focus on delivering an efficient service

This is a great opportunity for an experienced Planner looking to take the next step in their career, with a competitive salary reflecting the technical planning and scheduling expertise required for the role.

If you have a strong background in social housing repairs planning, scheduling or coordinating a mobile workforce and are looking for a role where your technical planning skills are genuinely valued, we'd love to hear from you.