Repairs Planner (Social Housing) – Scheduling Pro

Build Recruitment Limited; Walton-on-Thames; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Job summary

Build Recruitment Limited is seeking a Repairs Planner for our office-based role in Walton-on-Thames. The position focuses on allocating, scheduling, and completing repairs efficiently within a social housing context to maintain high customer satisfaction.

You will manage the repairs inbox, coordinate with operatives and subcontractors, and use the planning system to optimise resources and timelines.

Qualifications

• Experience within social housing and repairs/maintenance.
• Previous experience in planning and scheduling jobs using a planning system.
• Strong understanding of trades and repair works typically carried out by direct labour staff or subcontractors.
• Knowledge of work-in-progress reduction, jeopardy planning, further works management, and extensions of time.

Responsibilities

• Manage the incoming repairs inbox, allocating work to operatives and subcontractors.
• Schedule appointments and works effectively, ensuring resources are maximised.
• Use the in-house system to monitor and actively schedule operatives and subcontractors.
• Handle complex repairs and manage demanding situations, ensuring service recovery and customer satisfaction.
• Take inbound calls and emails, log issues, allocate jobs, and monitor completion progress.
• Provide timely updates to clients and maintain accurate system records.
• Build and maintain effective working relationships with operatives, clients, customers, and suppliers.

Skills

Social housing experience

Repairs/maintenance understanding

Planning and scheduling

Trade duration awareness

Customer service focus

Job description

Build Recruitment Limited is seeking a Repairs Planner for our office-based role in Walton-on-Thames. The position focuses on allocating, scheduling, and completing repairs efficiently within a social housing context to maintain high customer satisfaction.

You will manage the repairs inbox, coordinate with operatives and subcontractors, and use the planning system to optimise resources and timelines.