Senior Personal Banker — Hybrid: Home & Branch

NatWest Group; City of Westminster; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading UK bank is seeking a Senior Personal Banker to support customers in maximizing their banking experience. Responsibilities include conducting Financial Health checks, providing financial advice, and fostering relationships with customers. This role requires strong customer service skills and the ability to work under pressure. Starting salary is £30,813, along with multiple benefits such as flexible work options and a generous holiday entitlement.

Benefits

Flexible reward programme

Generous holiday entitlement

Retirement fund contribution

Qualifications

• Experience of working in a customer service environment.
• Ability to build rapport with customers in virtual environments.
• Strong planning and organizational skills.

Responsibilities

• Support customers through video banking and face-to-face.
• Conduct Financial Health checks and review accounts.
• Help customers with mortgages and business banking needs.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Ability to thrive under pressure

Relationship building

Job description

A leading UK bank is seeking a Senior Personal Banker to support customers in maximizing their banking experience. Responsibilities include conducting Financial Health checks, providing financial advice, and fostering relationships with customers. This role requires strong customer service skills and the ability to work under pressure. Starting salary is £30,813, along with multiple benefits such as flexible work options and a generous holiday entitlement.