Senior People Services Lead | Payroll, Onboarding & Development

Great Places Housing Association; Lancashire; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Pension DC scheme

WPA Healthcare

Hybrid/flexible working

26–30 days annual leave

Rewards programme

Professional membership fees

Marketplace discounts

Wage access

Wellbeing initiatives

Job summary

Great Places Housing Association is seeking an experienced People Services Administrator to lead a small team within the People Service Centre. You will ensure accurate delivery of People processes across the employee lifecycle, provide QA, and support continuous improvement.

You will supervise three Administrators, coach through regular one-to-one meetings, manage onboarding and payroll administration, maintain HR records, and help drive high service standards and efficient HR operations.

Qualifications

• Experience in a HR or People Services administration environment.
• Experience supervising or coordinating others.
• Experience using HR systems and maintaining accurate employee records.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and accuracy.
• Commitment to social housing communities is valued.

Responsibilities

• Lead, supervise and develop a team of three People Services Administrators.
• Be the senior point of contact for People queries and resolve complex enquiries.
• Manage colleague lifecycle administration (recruitment, onboarding, changes, benefits, leavers).
• Conduct regular one-to-one meetings with team members.
• Support performance management and drive service standards.
• Provide high-quality customer service and maintain Service Centre standards.
• Handle payroll-related and HR documentation accurately.
• Coordinate onboarding administration and right-to-work checks.
• Maintain HR systems and data integrity, GDPR compliant.
• Produce management information and reports for decision making.
• Identify process improvements within the People Service Centre.

Skills

HR administration

Supervising

HR systems

Microsoft Office

Attention to detail

Customer service

Continuous improvement

Confidentiality

Communication

Problem solving

Education

GCSE English & Maths

CIPD Level 3 (desirable)

Tools

Cascade

The Marketplace

Expenses+

Job description

Great Places Housing Association is seeking an experienced People Services Administrator to lead a small team within the People Service Centre. You will ensure accurate delivery of People processes across the employee lifecycle, provide QA, and support continuous improvement.

You will supervise three Administrators, coach through regular one-to-one meetings, manage onboarding and payroll administration, maintain HR records, and help drive high service standards and efficient HR operations.