Senior People Services Team Lead

Confidential; Manchester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Healthcare (WPA)

Hybrid / flexible working

Generous annual leave

Employee discounts

Job summary

Great Places is seeking a Senior People Services Administrator to lead and develop a small team within the People Service Centre, ensuring accurate lifecycle administration and high service standards.

You will coach three Administrators, handle complex enquiries, payroll data, onboarding, benefits, and GDPR compliance, while collaborating with the Recruitment Team to create a smooth onboarding experience. This role offers hybrid working and strong development opportunities.

Qualifications

• Experience in a HR or People Services administration environment.
• Experience supervising or coordinating others.
• Experience using HR systems and maintaining accurate employee records.
• Proficiency in Microsoft Word, Excel and Outlook.
• Attention to detail and accuracy.
• Commitment to social housing and community impact.
• Customer service mindset and willingness to learn.

Responsibilities

• Lead, supervise and develop a team of three People Services Administrators.
• Be the senior point of contact for People queries from colleagues and managers.
• Manage colleague lifecycle administration including recruitment, onboarding, changes, benefits and leavers.
• Conduct regular one-to-one meetings for coaching and development.
• Support performance management activities and service improvement.
• Provide high level customer service and maintain data integrity.
• Coordinate onboarding administration with reference checks and right-to-work checks.
• Maintain HR systems and payroll data, ensuring GDPR compliance.
• Review and guide work of the Administrators to maintain high standards.
• Produce management information and service reports for decision making.
• Identify process improvements and support People projects.

Skills

People services administration

Supervising / coordinating

Microsoft Office (Word, Excel, Outlook

Education

GCSE English & Maths

CIPD Level 3 (desirable)

Tools

Cascade HR system

The Marketplace

Expenses+ system

Job description

Great Places is seeking a Senior People Services Administrator to lead and develop a small team within the People Service Centre, ensuring accurate lifecycle administration and high service standards.

You will coach three Administrators, handle complex enquiries, payroll data, onboarding, benefits, and GDPR compliance, while collaborating with the Recruitment Team to create a smooth onboarding experience. This role offers hybrid working and strong development opportunities.