People Administration Lead - HR Ops & Employee Experience

bpha; Bedford; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Hybrid working

Job summary

bpha is seeking a People Administration Manager to lead a dedicated team, delivering a responsive, professional and customer-focused service. You will oversee employee lifecycle administration, payroll activity, and data accuracy while building strong relationships across the business to shape systems and processes for the future.

This role combines people leadership with operational excellence, offering the opportunity to influence positive change and deliver a great colleague experience in a

Qualifications

• Experience leading administration or shared services teams.
• Strong understanding of employee lifecycle administration and HR processes.
• Balance people leadership with operational delivery.
• Able to manage multiple priorities with high accuracy and attention to detail.
• Customer-focused and able to communicate with a wide range of stakeholders.
• Proactive, analytical and able to drive improvements using data.
• Takes ownership and challenges constructively when needed.

Responsibilities

• Lead, motivate and develop the People Administration team.
• Oversee all employee lifecycle administration, ensuring changes are processed accurately and on time.
• Ensure payroll-related activity is completed within required deadlines and records are up to date.
• Deliver excellent service to managers and colleagues, resolving queries professionally.
• Maintain compliance across key people processes, including Right to Work, DBS and visa requirements.
• Identify opportunities to improve processes, systems and ways of working.
• Produce people data, reports and insights to support decision-making.
• Lead or support People projects and represent the team in wider initiatives.

Skills

People leadership

Operational delivery

Data reporting

Stakeholder management

Payroll knowledge

Process improvement

Job description

bpha is seeking a People Administration Manager to lead a dedicated team, delivering a responsive, professional and customer-focused service. You will oversee employee lifecycle administration, payroll activity, and data accuracy while building strong relationships across the business to shape systems and processes for the future.

This role combines people leadership with operational excellence, offering the opportunity to influence positive change and deliver a great colleague experience in a