Senior People Services Lead: Employee Relations

Anchor Hanover Group; Bradford; Hybrid; GBP 48,000 - 62,000; Full time

Job summary

Anchor Hanover Group seeks an experienced People Services Delivery Partner to lead a coaching-led Employee Relations and People Administration service across the organisation. Reporting to the People Services Manager – Service Delivery, this is a key leadership role, ensuring colleagues and managers receive a seamless, professional, and customer-focused service.

Combining Employee Relations expertise, employment law knowledge and strong people leadership, you’ll lead a team delivering expert

Qualifications

• CIPD Level 7 qualification (or equivalent experience)

Responsibilities

• Lead a high-performing People Services team delivering ER and administration services.
• Provide expert leadership on complex and high-risk ER matters with risk and legal considerations.
• Build relationships with leaders to understand operational challenges and priorities.
• Champion a coaching-led approach to people management and capability-building.
• Act as the organisation's senior ER expert, applying employment law knowledge with commercial judgement.
• Use data, trends and insights to drive proactive interventions and improvements.
• Lead development and transformation of People Services for efficiency and scalability.
• Drive innovation and automation, including AI, to enhance service delivery.
• Partner with representative groups and stakeholders to deliver change collaboratively.
• Shape the future direction of People Services to align with organisational objectives.

Skills

Senior ER experience

UK employment law

Investigations & change leadership

Coaching & stakeholder mgmt

Team leadership

Stakeholder management

Process improvement

Data-driven decision making

Continuous improvement

Education

CIPD Level 7

Job description

Anchor Hanover Group seeks an experienced People Services Delivery Partner to lead a coaching-led Employee Relations and People Administration service across the organisation. Reporting to the People Services Manager – Service Delivery, this is a key leadership role, ensuring colleagues and managers receive a seamless, professional, and customer-focused service.

Combining Employee Relations expertise, employment law knowledge and strong people leadership, you’ll lead a team delivering expert