Senior Pensions & Payroll Specialist

Civica; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 Days Annual Leave + bank holidays

Volunteering days option

Pension Contributions with employer 5%

Income Protection

Life Assurance

Critical Illness Cover

Private Medical Insurance

Health Cash Plan

Dental Insurance

EV Scheme

Affinity Groups

Employee referral bonus

Job summary

Civica is seeking a Payroll Bureau Pensions Administrator to deliver expert pension administration for payroll customers. Reporting to the Pensions Manager, you will own pension activities throughout the payroll cycle, ensuring statutory and customer requirements are met accurately and on time.

You will handle pension queries, maintain compliance, and build strong customer relationships in a fast-paced, collaborative environment, ensuring monthly and annual pension processes are performed to the

Qualifications

• Experience in payroll and pension administration.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Taking ownership of pension administration services for allocated customer payrolls from start to finish of the payroll cycle
• Maintaining payroll bureau procedures and customer-specific processing documentation
• Managing day-to-day pension and payroll-related queries, ensuring responses are delivered within agreed service levels
• Calculating employee and employer pension contributions and making adjustments where required
• Preparing and submitting statutory pension returns accurately and on time
• Completing pension-related year-end activities and earlier year updates
• Ensuring compliance with all pensions legislation, guidance, and best practice
• Supporting the implementation of new customers and changes to existing pension schemes
• Building strong customer relationships through regular communication and outstanding service delivery
• Assisting with external audits and compliance checks as required
• Supporting testing activities for system upgrades and service improvements
• Providing cover for colleagues during periods of annual leave or absence
• Supporting customer contact lines and contributing to ad-hoc customer projects
• Maintaining confidentiality and data security in line with legal and company requirements

Skills

Payroll experience

Pensions administration

Customer service

Attention to detail

Tools

Excel

Payroll software

Job description

Civica is seeking a Payroll Bureau Pensions Administrator to deliver expert pension administration for payroll customers. Reporting to the Pensions Manager, you will own pension activities throughout the payroll cycle, ensuring statutory and customer requirements are met accurately and on time.

You will handle pension queries, maintain compliance, and build strong customer relationships in a fast-paced, collaborative environment, ensuring monthly and annual pension processes are performed to the