Payroll Bureau Pension Administrator

Civica; Birmingham; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 Days Annual Leave

Volunteer days off

Pension contributions (employer match)

Income protection

Life assurance

Critical Illness Cover

Private Medical Insurance

EV scheme

Employee communities

Referral bonus

Job summary

Civica is seeking a Payroll Bureau Pensions Administrator to deliver expert pension administration for a portfolio of payroll customers. Reporting to the Pensions Manager, you will own pension activities throughout the payroll cycle and ensure statutory and customer requirements are met on time.

You will act as a trusted contact for customers, manage pension queries, maintain compliance, and build strong working relationships in a fast-paced team.

Qualifications

• Prior experience with payroll and pensions administration.
• Ability to handle pension queries and ensure compliance.
• Experience delivering high-quality customer service in a fast-paced environment.

Responsibilities

• Take ownership of pension administration from start to end of the payroll cycle.
• Maintain payroll procedures and customer documentation.
• Handle day-to-day pension and payroll queries within service levels.
• Calculate pension contributions and implement necessary adjustments.
• Prepare and submit statutory pension returns accurately and on time.
• Complete year-end activities and updates for pensions.
• Ensure compliance with pensions legislation and best practices.
• Support implementation of new customers and changes to schemes.
• Build strong customer relationships through regular communication.
• Support audits, compliance checks, and testing for upgrades.

Skills

Payroll experience

Pensions experience

Customer service

Regulatory compliance

Audit support

Job description

We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people.

Our aspiration is to be a GovTech champion everywhere we operate, supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we’re continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes.

Why you’ll love this opportunity as a Payroll Bureau Pensions Administrator at Civica

As a Payroll Bureau Pensions Administrator, you’ll play a key role in delivering expert pension administration services to a portfolio of payroll customers. Reporting to the Pensions Manager, you’ll take ownership of pension-related activities throughout the payroll cycle, ensuring all statutory, legislative and customer requirements are met accurately and on time.

You’ll act as a trusted point of contact for customers, managing pension queries, maintaining compliance, and building strong working relationships. Working within a fast-paced and collaborative environment, you’ll be responsible for ensuring monthly and annual pension processes are completed to the highest standards while providing exceptional customer service.

This role is ideal for someone with payroll and pensions experience who enjoys managing multiple priorities, solving problems, and delivering accurate outcomes. You’ll have the opportunity to deepen your expertise while contributing to Civica’s reputation for outstanding payroll and pension services.

Key Responsibilities

• Taking ownership of pension administration services for allocated customer payrolls from start to finish of the payroll cycle
• Maintaining payroll bureau procedures and customer-specific processing documentation
• Managing day-to-day pension and payroll-related queries, ensuring responses are delivered within agreed service levels
• Calculating employee and employer pension contributions and making adjustments where required
• Preparing and submitting statutory pension returns accurately and on time
• Completing pension-related year-end activities and earlier year updates
• Ensuring compliance with all pensions legislation, guidance, and best practice
• Supporting the implementation of new customers and changes to existing pension schemes
• Building strong customer relationships through regular communication and outstanding service delivery
• Assisting with external audits and compliance checks as required
• Supporting testing activities for system upgrades and service improvements
• Providing cover for colleagues during periods of annual leave or absence
• Supporting customer contact lines and contributing to ad-hoc customer projects
• Maintaining confidentiality and data security in line with legal and company requirements

We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people.

Our aspiration is to be a GovTech champion everywhere we operate, supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we’re continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes.

Why you’ll love this opportunity as a Payroll Bureau Pensions Administrator at Civica

As a Payroll Bureau Pensions Administrator, you’ll play a key role in delivering expert pension administration services to a portfolio of payroll customers. Reporting to the Pensions Manager, you’ll take ownership of pension-related activities throughout the payroll cycle, ensuring all statutory, legislative and customer requirements are met accurately and on time.

You’ll act as a trusted point of contact for customers, managing pension queries, maintaining compliance, and building strong working relationships. Working within a fast-paced and collaborative environment, you’ll be responsible for ensuring monthly and annual pension processes are completed to the highest standards while providing exceptional customer service.

This role is ideal for someone with payroll and pensions experience who enjoys managing multiple priorities, solving problems, and delivering accurate outcomes. You’ll have the opportunity to deepen your expertise while contributing to Civica’s reputation for outstanding payroll and pension services.

Key Responsibilities

• Taking ownership of pension administration services for allocated customer payrolls from start to finish of the payroll cycle
• Maintaining payroll bureau procedures and customer-specific processing documentation
• Managing day-to-day pension and payroll-related queries, ensuring responses are delivered within agreed service levels
• Calculating employee and employer pension contributions and making adjustments where required
• Preparing and submitting statutory pension returns accurately and on time
• Completing pension-related year-end activities and earlier year updates
• Ensuring compliance with all pensions legislation, guidance, and best practice
• Supporting the implementation of new customers and changes to existing pension schemes
• Building strong customer relationships through regular communication and outstanding service delivery
• Assisting with external audits and compliance checks as required
• Supporting testing activities for system upgrades and service improvements
• Providing cover for colleagues during periods of annual leave or absence
• Supporting customer contact lines and contributing to ad-hoc customer projects
• Maintaining confidentiality and data security in line with legal and company requirements

Time Off & Work-Life Balance

• 25 Days Annual Leave + bank holidays, plus the option to buy up to 10 extra days
• Days of Difference, up to 3 extra days off for volunteering

Financial Well-being & Security

• Pension Contributions, with a 5% employer match to support your future
• Income Protection, providing up to 75% salary cover for long-term illness
• Life Assurance, offering a tax-free lump sum worth 4x salary
• Critical Illness Cover, including £25,000 protection with the option to include dependants

Health & Perks

• Private Medical Insurance for fast access to healthcare
• Health Cash Plan to claim back the cost of therapies and treatments
• Dental Insurance covering routine and emergency dental care
• Electric Vehicle (EV) Scheme with access to a wide range of electric and hybrid vehicles
• Affinity Groups and employee-led communities
• Bounty Bonus through our employee referral programme

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.