Pensions & Payroll Administrator — Expert Bureau Support

Civica; Manchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private Medical Insurance

Health Cash Plan

Dental Insurance

EV Scheme

Pension with 5% employer match

Income Protection

Life Assurance

Critical Illness Cover

Job summary

Civica, a provider of software and services to local and central government, education, health and care, seeks a Payroll Bureau Pensions Administrator. You will own pension activities within payroll, handle queries, and ensure compliance and timely processing for a portfolio of customers.

Join Civica to advance payroll and pension services, build strong client relationships, and support system upgrades while enjoying 25 days leave and other benefits.

Qualifications

• No specific degrees listed in the job ad.

Responsibilities

• Taking ownership of pension administration services for allocated customer payrolls from start to finish of the payroll cycle
• Maintaining payroll bureau procedures and customer-specific processing documentation
• Managing day-to-day pension and payroll-related queries, ensuring responses are delivered within agreed service levels
• Calculating employee and employer pension contributions and making adjustments where required
• Preparing and submitting statutory pension returns accurately and on time
• Completing pension-related year-end activities and earlier year updates
• Ensuring compliance with pensions legislation, guidance, and best practice
• Supporting the implementation of new customers and changes to existing pension schemes
• Building strong customer relationships through regular communication and outstanding service delivery
• Assisting with external audits and compliance checks as required
• Supporting testing activities for system upgrades and service improvements
• Providing cover for colleagues during periods of annual leave or absence
• Supporting customer contact lines and contributing to ad-hoc customer projects
• Maintaining confidentiality and data security in line with legal and company requirements

Skills

Payroll processing

Pensions administration

Customer service

Attention to detail

Job description

Civica, a provider of software and services to local and central government, education, health and care, seeks a Payroll Bureau Pensions Administrator. You will own pension activities within payroll, handle queries, and ensure compliance and timely processing for a portfolio of customers.

Join Civica to advance payroll and pension services, build strong client relationships, and support system upgrades while enjoying 25 days leave and other benefits.