Senior Pension Administrator - Remote, Training & Mentoring

Vertage Inc.; United Kingdom; Remote; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Employee Network Groups

Employee Assistance Programme

Voluntary benefits

Paid volunteering day

Job summary

Capita in the United Kingdom is seeking a Pension Administration Specialist to join a remote, permanent team. You will support a team in operational service delivery, ensure client requirements meet KPIs, and help maintain quality standards across pension schemes.

You will train colleagues, mentor staff, review processes for efficiency, and contribute to continuous service improvements while adhering to Capita's quality management systems and regulatory requirements.

Qualifications

• Experience in pension administration and DB pension schemes.
• Ability to understand client requirements and meet KPIs.
• Strong training, mentoring and coaching skills.
• Attention to detail and high quality standards.
• Experience supporting team workloads and ad hoc projects.

Responsibilities

• Support a team in operational service delivery per business policies and procedures.
• Ensure client requirements are understood and KPIs and quality standards are met.
• Deliver training to colleagues to improve member outcomes.
• Mentor and identify training needs to develop staff potential.
• Work towards team goals in line with SLAs and procedures.
• Provide high-quality customer service with focus on cost and time efficiency.
• Review the effectiveness of existing systems and controls and suggest improvements.
• Adhere to Quality Management Systems and Capita regulatory requirements.
• Assist management with service delivery and business support tasks as needed.
• Pension administration experience with DB schemes is preferred.
• Assist management in allocating work within the wider team.
• Coach and mentor others to share expertise and raise capability.
• Strong numeracy and data input skills; ensure accuracy.

Job description

Capita in the United Kingdom is seeking a Pension Administration Specialist to join a remote, permanent team. You will support a team in operational service delivery, ensure client requirements meet KPIs, and help maintain quality standards across pension schemes.

You will train colleagues, mentor staff, review processes for efficiency, and contribute to continuous service improvements while adhering to Capita's quality management systems and regulatory requirements.