Senior Pension Administrator & Training Lead

Equiniti; Crawley; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension matching 10%

Health & wellbeing program

Life assurance 4x salary

Employee discounts

Flexible benefits

29 days holiday

Job summary

Equiniti Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. The Senior Pension Administrator will oversee training and development of Pension Administrators and authorise/quality mark work, collaborating with the Pension Technical Analyst and Team Manager to ensure timely, accurate support and continuous improvement of service.

You will handle complex casework, pension calculations, and ad-hoc projects, delivering

Qualifications

• Experience in a pensions administration or senior pensions administration role.
• Excellent attention to detail and ability to follow defined processes and procedures.
• Strong communication skills and commitment to delivering exceptional customer service.
• Ability to develop positive and productive working relationships.
• Numeracy and literacy skills.

Responsibilities

• Provide administration services to customers, working to agreed targets.
• To complete / check casework and provide feedback.
• Resolving customer enquiries (oral and written).
• Drafting of non-standard correspondence in response to customer enquiries.
• Performing and issuing pension calculations including manual calculations.
• Carrying out projects and ad-hoc activities, as determined by your Team Leader.

Skills

Pensions administration

Senior administration

Attention to detail

Customer service

Communication

Tools

Microsoft Office

Job description

Equiniti Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. The Senior Pension Administrator will oversee training and development of Pension Administrators and authorise/quality mark work, collaborating with the Pension Technical Analyst and Team Manager to ensure timely, accurate support and continuous improvement of service.

You will handle complex casework, pension calculations, and ad-hoc projects, delivering