Senior Pension Administrator & Training Leader

Equiniti; Crawley Down; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Save For Your Future

Health and Wellbeing

Employee discounts

Flexible Benefits

Time Off

Winning together

Learning & Development

Job summary

EQ Retirement Solutions in the United Kingdom is seeking a Senior Pension Administrator to lead training and development within the Pension Administration team. You will authorise and quality mark work, working with a fellow Senior Pension Administrator, Pension Technical Analyst and Team Manager to drive service quality and continuous improvement.

Responsibilities include delivering customer-focused administration, completing casework, handling enquiries, drafting non-standard correspondence

Qualifications

• Strong experience in a pensions administration/senior pensions administration role.
• Excellent attention to detail and ability to follow defined processes.
• Desire to deliver exceptional customer service.
• Ability to develop positive working relationships and learn new systems.
• Strong numeracy and literacy skills.

Responsibilities

• Provide administration services to customers, working to agreed targets.
• Complete / check casework and provide feedback.
• Resolve customer enquiries (oral and written).
• Draft non-standard correspondence in response to customer enquiries.
• Perform and issue pension calculations including manual calculations.
• Carry out projects and ad-hoc activities as directed by the Team Leader.

Skills

Pensions administration

Attention to detail

Customer service

Relationship building

Numeracy

Literacy

Job description

EQ Retirement Solutions in the United Kingdom is seeking a Senior Pension Administrator to lead training and development within the Pension Administration team. You will authorise and quality mark work, working with a fellow Senior Pension Administrator, Pension Technical Analyst and Team Manager to drive service quality and continuous improvement.

Responsibilities include delivering customer-focused administration, completing casework, handling enquiries, drafting non-standard correspondence