Senior Pension Administrator

Vertage; United Kingdom; Remoto; GBP 40.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee Network Groups

Employee Assistance Programme

Voluntary benefits

Paid volunteering day

Descrizione del lavoro

Capita in the United Kingdom is seeking a Pension Administration Specialist to join a remote, permanent team. You will support a team in operational service delivery, ensure client requirements meet KPIs, and help maintain quality standards across pension schemes.

You will train colleagues, mentor staff, review processes for efficiency, and contribute to continuous service improvements while adhering to Capita's quality management systems and regulatory requirements.

Competenze

• Experience in pension administration and DB pension schemes.
• Ability to understand client requirements and meet KPIs.
• Strong training, mentoring and coaching skills.
• Attention to detail and high quality standards.
• Experience supporting team workloads and ad hoc projects.

Mansioni

• Support a team in operational service delivery per business policies and procedures.
• Ensure client requirements are understood and KPIs and quality standards are met.
• Deliver training to colleagues to improve member outcomes.
• Mentor and identify training needs to develop staff potential.
• Work towards team goals in line with SLAs and procedures.
• Provide high-quality customer service with focus on cost and time efficiency.
• Review the effectiveness of existing systems and controls and suggest improvements.
• Adhere to Quality Management Systems and Capita regulatory requirements.
• Assist management with service delivery and business support tasks as needed.
• Pension administration experience with DB schemes is preferred.
• Assist management in allocating work within the wider team.
• Coach and mentor others to share expertise and raise capability.
• Strong numeracy and data input skills; ensure accuracy.

Descrizione del lavoro

Job Type: permanent ( REMOTE)

Location: UK

Job Description:

• Supporting a team in operational service delivery in accordance with business policies and procedures.
• Understanding client requirements and making every effort to ensure key performance indicators and quality standards are met.
• Delivering training to colleagues to improve member outcomes
• Mentoring and identifying training needs to ensure staff achieve their full potential.
• Working towards overall goals of the team in line with procedural and Service Level requirements.
• Providing optimum levels of customer service to clients in terms of quality cost and time.
• Regularly reviewing the effectiveness and efficiency of existing systems and controls and making suggestions to continually enhance service delivery.
• Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.
• Supporting and assisting the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.
• Pension administration experience with knowledge and experience of DB pension schemes.
• Experience supporting management in allocating work to the wider team.
• Experience coaching, training and mentoring others. Leveraging your expertise to guide and develop others to enhance their skills and proficiency.
• Excellent numeracy and data inputting skills.
• Excellent accuracy, attention to detail and quality management skills.
• Experience/understanding of pension buy-in administration (desirable).
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Employee Assistance Programme resources to help manage stress and anxiety, offer direct access to counselling and practical advice on personal or work matters
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel & technology
• Local Hero Awards and whiteboard nominations - Reward & recognise colleague achievements