Senior Central Booking Coordinator

Birmingham Community Healthcare NHS Foundation Trust; Nechells; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Full NHS terms and conditions incl. 6-

Attractive relocation payment if you移l

Discounts for local and nationalRetail

Dedicated well-being services for all

Flexible working where possible

Job summary

Birmingham Community Healthcare NHS Foundation Trust is seeking a proactive CBS coordinator to support the Central Booking Service within the Children and Families Division. You will help route calls, book appointments, and input clinical activity data on the RiO system, providing a prompt, professional service to parents and carers.

The role requires strong organisational skills, ability to work with diverse professionals, and commitment to high-quality patient care within NHS guidelines.

Qualifications

• 5 GCSE passes including English at C or above.
• RIO experience with patient administration and appointment systems.
• Experience of working with the General Public.
• Ability to work with a wide range of professionals.

Responsibilities

• Provide support to the Central Booking Service and Operational Team Leader for booking and call management.
• Input clinical activity data onto the RiO system promptly and accurately.
• Book appointments and manage cancellations/changes in RiO and CaB systems.
• Call parents/carers of children who have not attended and rebook within targets.
• Coordinate with CBS team to ensure efficient use of clinic slots and respond to queries.

Skills

Experience of working with the General

Ability to work as part of a team

Ability to prioritise workload

Ability to follow tasks through to完成

Education

5 GCSE passes including English

Tools

RIO experience

Job description

Birmingham Community Healthcare NHS Foundation Trust is seeking a proactive CBS coordinator to support the Central Booking Service within the Children and Families Division. You will help route calls, book appointments, and input clinical activity data on the RiO system, providing a prompt, professional service to parents and carers.

The role requires strong organisational skills, ability to work with diverse professionals, and commitment to high-quality patient care within NHS guidelines.