Senior Patient Access & Scheduling Coordinator

Johns Hopkins All Children's Hospital; Tendring; On-site; GBP 19,000 - 31,000; Full time

Benefits offered by this job

Equal Opportunity employer

Drug-free workplace

Job summary

Johns Hopkins Health System is seeking a Service Centre Associate to ensure efficient access to patient scheduling, registration, and referrals across clinics. This role emphasizes accurate scheduling templates, timely information, and collaboration with clinicians to support patient and provider satisfaction.

You will handle calls, register patients per policy, and maintain up-to-date demographics while promoting safe, accessible care.

Qualifications

• High School diploma or equivalent.
• Strong verbal and written communication.
• 4+ years in healthcare business office, including registration, scheduling, medical records, and insurance.
• Ability to build effective working relationships with patients, staff and the public.

Responsibilities

• Assist Supervisor with orientation and training to increase competency.
• Act as first contact for problem resolution of customer needs.
• Create, implement and manage clinic scheduling templates to improve patient access.
• Communicate with providers, leadership and frontline staff to promote collaboration.
• Answer and direct calls, providing information by accessing directories to resolve caller needs.
• Process emergency calls efficiently to promote patient safety.
• Schedule and pre-register following policies; manage referrals to ensure timely scheduling.
• Ensure demographic information is updated during scheduling to prevent check-in or billing errors.
• Manage incoming requests and communications with referring physicians to satisfy specialists and providers.
• Maintain knowledge across areas to respond to patient/staff requests and paging for optimal operations.

Skills

Communication skills

Interpersonal skills

Education

High School diploma

Job description

Johns Hopkins Health System is seeking a Service Centre Associate to ensure efficient access to patient scheduling, registration, and referrals across clinics. This role emphasizes accurate scheduling templates, timely information, and collaboration with clinicians to support patient and provider satisfaction.

You will handle calls, register patients per policy, and maintain up-to-date demographics while promoting safe, accessible care.