Senior Patient Access Co-Ordinator

The London Clinic; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual leave 25 days

Private medical cover

Pension up to 10%

Life insurance

Employee assistance programme

Blue Light Card

Cycle to work

Electric car scheme

Subsidised staff restaurant

Recognition programmes

Job summary

The London Clinic in London is seeking a Senior Patient Access Coordinator to lead our front-of-house team and act as the go‑to expert for complex patient enquiries. This pivotal role focuses on delivering a seamless, compassionate welcome and guiding the coordinator team to maintain high standards of service.

You will deputise for the Team Lead, manage key administrative processes including patient registration, insurance authorisations and cash reconciliation, and ensure data accuracy across

Qualifications

• Proven experience in a high-pressure, customer-facing role
• Ability to resolve complex queries and complaints with empathy
• Experience handling cash/payment reconciliations
• Confident with IT systems and attention to detail
• Mentoring or coaching colleagues in a team setting
• Flexible to work rotating shifts including weekends

Responsibilities

• Act as the senior point of contact for complex patient enquiries and service recovery.
• Deputise for the Team Lead and supervise the coordinator team.
• Manage patient registration, insurance authorisations, and end-of-day cash reconciliation.
• Champion a world-class patient experience by coordinating with clinical teams.
• Uphold compliance and data protection with 100% accuracy in records and transactions.

Skills

Customer service

Problem solving

Communication skills

Mentoring

Cash handling

Job description

Job title: Senior Patient Access Co-ordinator

Location: London, W1G (onsite)

Term: Permanent

Hours: 40 per week on a rotating shift pattern, typically Monday-Friday between hours of 7 pm and 8 pm with occasional weekends when required

A little about the role

Are you an experienced customer service professional from retail, hospitality, airlines, or another fast-paced service industry, ready to take on a senior role with more responsibility and purpose?

At The London Clinic, one of the UK's most respected private hospitals, we are looking for a Senior Patient Access Coordinator to become the operational backbone of our front-of-house team.

This is a pivotal role where you will be the go-to expert and a visible leader on the floor, ensuring every patient and visitor receives a seamless, professional, and compassionate welcome. You'll use your customer service expertise to not only resolve complex situations but also to support and guide the wider coordinator team, making a tangible difference every day.

What you'll be doing

• Act as the senior point of contact and first point of escalation for complex patient enquiries and service recovery, resolving issues with empathy and professionalism.
• Support the Team Lead by deputising in their absence, providing hands-on supervision and guidance to the coordinator team.
• Manage key administrative and financial processes with precision, including patient registration, insurance authorisations, and end-of-day cash reconciliation.
• Champion a world-class patient experience, coordinating with clinical teams and consultants to ensure a smooth and efficient patient journey.
• Uphold the highest standards of compliance and data protection, ensuring 100% accuracy in all patient records and financial transactions.

What we're looking for

• Proven experience in a high-pressure, customer-facing role within hospitality, retail, airlines, luxury services, or healthcare.
• A natural problem‑solver with excellent communication skills, able to remain calm, professional, and effective under pressure.
• Experience handling complex queries, complaints, and cash/payment reconciliations.
• Confidence using IT systems and a keen eye for detail to ensure absolute accuracy.
• A supportive and collaborative mindset, with experience in mentoring or coaching colleagues.
• Flexibility to work on a rotating shift pattern that includes weekends.

About us

At The London Clinic, everything starts with our people. Whether you're at the bedside or behind the scenes, your part of something bigger - making a real difference to patients and to each other, every day.

As the UK's largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success — we reinvest it back into our services, our technology, and, most importantly, our people. From developing, innovative, new ways of delivering care to supporting continuous learning and career progression, we're always looking ahead.

We are incredibly proud to be the only independent healthcare provider included in the Top 10 of the Financial Times' UK Best Employers Survey 2026.

What's in it for you

• Annual leave - 25 days + bank holidays
• Life insurance - Get life cover worth four times your salary, whether you're full-time or part-time.
• Private medical cover - Once you've passed probation, our employee medical scheme gives you fast-track access to private healthcare.
• Pension - Join our matched pension scheme and enjoy up to 10% contributions.
• Employee assistance programme - From stress to practical guidance, our counselling service has your back.
• Blue light card - Unlock thousands of discounts! From supermarkets to holidays, fashion, tech, and days out, your Blue Light Card makes it all cheaper.
• Cycle to work - Pedal your way to a healthier, greener commute! Enjoy tax-free benefits while reducing your carbon footprint.
• Electric car scheme - Our Electric Car Scheme makes switching to a cleaner, eco-friendly ride simple and affordable.
• Subsidised staff restaurant - Dig into a variety of tasty, healthy meals without denting your wallet.
• Recognition programmes - Celebrate wins big and small! Our Recognition Programmes make sure your hard work doesn't go unnoticed.

How to find us:

Our main hospital is based at:

Located in central London near Harley Street, we are within walking distance of:

• Oxford Circus
• Bond Street
• Baker Street
• Great Portland Street

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy, then please contact a member of our recruitment team.

The London Clinic values a diverse workforce and welcomes applications from all backgrounds. If you have the skills and experience for the role, we encourage you to apply. We are committed to supporting candidates throughout the recruitment process and will make reasonable adjustments where needed - please let us know if there is anything we can do to support you.