Clinic Coordinator | 060926

Luna Partners; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

27 days holiday

Training & development

Wellbeing discounts

Pension scheme

Retail discounts

Job summary

Luna Partners in Central London is seeking a Clinic Coordinator to be the first point of contact for clients, ensuring a seamless, welcoming experience from booking to post-visit follow-up. You will work with the Client Relations Team to manage diaries, payments, and client records in a fast-paced luxury healthcare setting.

The role emphasizes exceptional customer service, strong organisational skills, and the ability to coordinate multi-step processes across pre-visit, visit, and post-visit

Qualifications

• Experience in front-of-house or client-facing role within a clinic or spa.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate pre-visit activities: confirm details, update records, and assist with patient portal setup.
• On the day: greet clients, manage payments and bookings, arrange transport/hotels as needed, collect feedback.

Skills

Front-of-house experience

Communication skills

Organisation

Proactive

Client service

Job description

Clinic Coordinator | Central London

£30,000 plus excellent benefits - 27 days holiday, training and development opportunities, wellbeing and retail discounts, pension scheme

Monday - Friday (7am - 3.30pm | 8am - 4.30pm | 9am - 5.30pm)

Join a luxury private healthcare clinic in a client focused position at the heart of the business.

Based in London, this is a fantastic opportunity to be part of a respected, fast paced clinic known for providing an outstanding service.

As the Clinic Coordinator, you'll be the first point of contact for clients, ensuring every experience is seamless, welcoming, and tailored to their needs. From managing bookings and handling payments to coordinating diaries, you’ll play a vital role in the day to day success of the clinic.

You will be working closely with the Client Concierge within the Client Relations Team.

Your role:

Pre visit coordination:

• Contact clients prior to their appointment to confirm details and share relevant information
• Ensure client records are accurate, complete, and updated on the system
• Assist clients with setting up their digital client portal
• Confirm completion of medical questionnaires and booking forms
• Upload and verify any previous clinical documents or assessment results

On the day client experience:

• Greet clients warmly and build rapport throughout their time at the clinic
• Take lunch orders and coordinate with catering providers
• Process payments and manage check out procedures
• Collect feedback before clients leave
• Book transportation or hotel accommodation as needed

Post visit follow up & administration:

• Let clients know when they can expect their post-visit report
• Record confidential and detailed notes in the clinic's IT systems

Clinic operations & support

• Manage appointment bookings and ensure practitioner diaries are coordinated effectively
• Ensure clinic documentation is maintained to high standards
• Keep treatment areas fully stocked and operational
• Support the Clinic Manager with general administrative duties
• Build strong working relationships with doctors, suppliers, and colleagues

Are you the right fit?

Polished, organised, and proactive, with a natural ability to build trust and deliver outstanding service in a clinical environment.

• Experience in a front-of-house or client-facing role, ideally within a clinic or spa
• Excellent communication skills, both written and verbal
• A confident, personable, and professional manner
• Strong attention to detail and the ability to juggle multiple tasks calmly and efficiently
• A proactive, team-oriented approach with a willingness to get stuck in
• Genuine passion for delivering top-tier client service

This is a brilliant opportunity to join a highly regarded clinic where you’ll be supported, challenged and be part of an exceptional team.