Medical Receptionist

The London Clinic; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday & bank holidays

Life insurance

Private medical

Pension matching

Employee assistance

Blue Light Card

Cycle to work

Electric car scheme

Staff restaurant

Recognition programme

Job summary

The London Clinic is seeking a professional Medical Receptionist to join our busy Front of House team in London. You will be the first point of contact for patients and visitors, handling reception, registration, bookings and cashiering with warmth and efficiency.

This fast-paced role requires multitasking, calm under pressure, and excellent communication. You’ll support records, billing and payments while maintaining high standards of confidentiality and presentation.

Qualifications

• Experience in a customer-facing reception or customer service role.
• Excellent communication and interpersonal skills.
• Calm, organised and adaptable, with the ability to multitask and work under pressure.
• Professional, confident and well-presented; able to work independently or in a team.
• Experience in a private hospital, medical reception or related front-of-house role.
• Knowledge of Meditech, Soliton, OnBase or SharePoint; additional language skills a plus.
• First Aid or customer service training.

Responsibilities

• Provide a professional, efficient and patient-focused service across reception, registration, bookings and cashiering.
• Manage patient records, registrations, appointments, billing and payments using medical computer systems.
• Obtain and verify required payment, insurance authorisation and third-party documentation.
• Process patient payments and complete end-of-day cash and transaction reconciliation.
• Coordinate patient visits to minimise delays and ensure relevant information and documentation is available.
• Handle patient, visitor and consultant requests and enquiries promptly, escalating issues when needed.

Skills

Customer service

Communication

Multitasking

Professional presentation

Teamwork

Reliability

Medical software knowledge

First Aid

Language skills

Education

GCSE English or equivalent

Tools

Meditech

Soliton

OnBase

SharePoint

Job description

Hours: 40 hours per week (for shift pattern, see below)

Do you thrive in a fast-paced environment whilst still delivering excellent patient or customer care?

A little about the role

We're looking for a professional, organised and compassionate Medical Receptionist to join our busy Front of House team at our London private hospital. You'll be the first point of contact for patients and visitors, providing a warm, patient-focused service while managing reception, registration, bookings and cashiering.

This is a fast-paced role where you'll need to work efficiently, multitask and stay calm under pressure, while never losing sight of the person in front of you. If you have excellent communication and customer service skills, a smart and professional approach, and genuinely enjoy helping people, we'd love to hear from you.

What you'll be doing

• Provide a professional, efficient and patient-focused service across reception, registration, bookings and cashiering.
• Manage patient records, registrations, appointments, billing and payments using medical computer systems.
• Obtain and verify required payment, insurance authorisation and third-party documentation, including Letters of Guarantee.
• Process patient payments and complete end-of-day cash and transaction reconciliation.
• Coordinate patient visits to minimise delays and ensure relevant information and documentation is available.
• Handle patient, visitor and consultant requests and enquiries promptly, escalating complaints or issues where appropriate.
• Maintain a clean, safe and professional reception environment, ensuring confidentiality and high standards of personal presentation.
• Work flexibly as part of the Front of House team, supporting colleagues and taking on additional duties as required.

What we're looking for

• GCSE English or equivalent.
• Experience in a customer-facing reception or customer service role.
• Excellent communication and interpersonal skills.
• Good IT and administrative skills, with strong attention to detail.
• Calm, organised and adaptable, with the ability to multitask and work under pressure.
• Professional, confident and well-presented.
• Ability to work effectively both independently and as part of a team.
• Reliable, trustworthy and committed to providing excellent patient service.
• Experience in a private hospital, medical reception, medical secretarial role, or 4*/5* hotel/corporate Front of House.
• Experience supporting vulnerable people or handling emergency situations.
• Knowledge of Meditech, Soliton, OnBase or SharePoint.
• Additional language skills.
• First Aid or customer service training.

You will work 2 days on followed by 2 days off across Monday to Sunday. Shifts are 12 hours, from 8 am - 8 pm

About us

At The London Clinic, everything starts with our people. Whether you're at the bedside or behind the scenes, your part of something bigger - making a real difference to patients and to each other, every day.

As the UK's largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success - we reinvest it back into our services, our technology, and, most importantly, our people. From developing, innovative, new ways of delivering care to supporting continuous learning and career progression, we're always looking ahead.

We are incredibly proud to be the only independent healthcare provider included in the Top 10 of the Financial Times' UK Best Employers Survey 2026.

What's in it for you

• 25 days holiday + bank holidays
• Life insurance - Get life cover worth four times your salary, whether you're full-time or part-time.
• Private medical cover - Once you've passed probation, our employee medical scheme gives you fast-track access to private healthcare.
• Pension - Join our matched pension scheme and enjoy up to 10% contributions.
• Employee assistance programme - From stress to practical guidance, our counselling service has your back.
• Blue light card - Unlock thousands of discounts! From supermarkets to holidays, fashion, tech, and days out, your Blue Light Card makes it all cheaper.
• Cycle to work - Pedal your way to a healthier, greener commute! Enjoy tax-free benefits while reducing your carbon footprint.
• Electric car scheme - Our Electric Car Scheme makes switching to a cleaner, eco-friendly ride simple and affordable.
• Subsidised staff restaurant - Dig into a variety of tasty, healthy meals without denting your wallet.
• Recognition programmes - Celebrate wins big and small! Our Recognition Programmes make sure your hard work doesn't go unnoticed.

How to find us:

Our main hospital is based at:

Located in central London near Harley Street, we are within walking distance of:

• Oxford Circus
• Bond Street
• Baker Street
• Great Portland Street

This role will be based from:

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy, then please contact a member of our recruitment team.

The London Clinic values a diverse workforce and welcomes applications from all backgrounds. If you have the skills and experience for the role, we encourage you to apply. We are committed to supporting candidates throughout the recruitment process and will make reasonable adjustments where needed - please let us know if there is anything we can do to support you.