Patient Access Officer Registration

Cleveland Clinic London; Greater London; On-site; GBP 27,007 - 28,500; Full time

Benefits offered by this job

25 days annual leave plus Bank Holidays

Double-matched salary exchange pension

Private Medical & Dental Insurance

Life Assurance

Season Ticket Loan & Cycle to Work schemes

Workplace Nursery Scheme

Wellbeing Hub support

Early access to wages

Discounts on food and retail

Job summary

A leading healthcare facility in London is seeking a dedicated patient access coordinator for a full-time, permanent position. You will provide a warm welcome to all outpatients, ensuring their registration process is seamless while delivering exceptional customer service. The ideal candidate will have relevant experience in a patient-facing environment and proficiency in scheduling and administrative tasks using hospital computer software. This role offers competitive salary and excellent benefits in a collaborative and supportive environment.

Qualifications

• Relevant experience in a patient-facing environment is essential.
• Preferred experience of patient bookings via hospital computer software.
• Ability to work effectively both in a team and independently.

Responsibilities

• Meet and greet all outpatients and visitors.
• Ensure patient demographic and financial information is complete.
• Assist with patient check-in where necessary.

Skills

Outstanding customer service

Communication

Confidentiality

Interpersonal skills

Ability to adapt

Tools

Microsoft Office

Excel

Word

Job description

Job Summary

Salary: Starting salary: £27,007.50. After probation salary increases to £28,500

Hours: Monday to Friday, mixture of 7:30am to 3:30am shifts and 12pm to 8pm shifts. Occasional Saturday shifts are also required.

Location: 24 Portland Place, London W1B 1LU (some flexibility required to travel to other sites to cover sickness etc.) Fully on-site.

Contract: Full time, permanent

What are we looking for?

You will be supported by the Registration/Admissions Senior, and be part of a dynamic patient-facing role committed to delivering a warm welcome to all outpatients on their arrival at Cleveland Clinic London.

You will contribute to the delivery of an exceptional patient experience, ensuring all outpatients are fully registered on arrival. A varied and multi-faceted role, as well as providing patient information and answering any questions or queries our patients may have about any aspect of their visit, you will be responsible for the accurate collection and verification of all outstanding demographic and financial information, including insurance authorisations and/or payments.

You should have a working knowledge of all types of outpatient scheduling across the various clinical areas of the hospital and will be an excellent communicator and adaptable team player who enjoys the challenges of delivering world class customer service in a busy hospital environment.

What will your duties include?

• Meet and greet all outpatients and visitors to Cleveland Clinic London
• Facilitate all in-person same day and future appointment requests and referrals
• Ensure any outstanding patient demographic and financial information is complete at the point of check-in
• Assist with patient check-in where this is required
• Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place
• Collect payments as required utilising Cleveland Clinic London’s integrated payment systems
• Management of cash drawer and compliance with cash reconciliation and other cash management processes and policies
• Provide cost estimates to self-pay patients
• Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information
• Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey in all cases
• Cross train across all areas of Patient Access
• Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge
• Complete mandatory education and training in order to maintain organisation and department specific competencies and requirements
• Other duties as assigned

What we need from you?

• Relevant experience in a patient facing environment (essential)
• Experience of patient bookings via hospital computer software (preferred)
• Computer proficiency in Microsoft Office, Excel, Word etc
• Outstanding customer service, communication, confidentiality and interpersonal skills (essential)
• Proven ability to step outside comfort level, adapt to new challenges and assist the team (essential)
• Ability to work effectively in both a team environment and independently (essential)

What can we offer you?

As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food, retail, and more

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Equal Opportunities Employer

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.