Patient Access Co-ordinator

The London Clinic; West End; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Private medical cover

Pension – employer match up to 10%

Employee assistance programme

Blue light card

Cycle to work

Electric car scheme

Subsidised staff restaurant

Recognition programmes

Job summary

The London Clinic is seeking a Patient Access Co-ordinator in central London. You will be the first point of contact for patients, providing a welcoming, efficient and compassionate journey through Outpatients & Diagnostics services.

No prior healthcare reception experience is required; strong people skills and professionalism matter most. Ideal candidates bring a customer service background and the ability to navigate fast-paced environments, with training provided for patient registration,

Qualifications

• Strong customer service background across hospitality, retail or face-to-face service industries.
• Excellent communication with a calm, empathetic approach.
• Organised, reliable and able to work under pressure.
• Proficient with PC systems and learning new software.

Responsibilities

• Provide a professional welcome and handle enquiries promptly.
• Register patients, update records and process bookings in our systems (full training provided).
• Arrange payment plans, deposits and check insurance authorisations.
• Ensure daily cash handling and reconciliations are completed accurately.
• Support patient flow and coordinate with clinical teams to minimise delays.
• Handle sensitive information with discretion and confidentiality.
• Assist patients with additional needs such as transport bookings.

Skills

Customer service

Front-of-house

Communication

PC skills

Empathy

Adaptability

Tools

Microsoft Office

Job description

Hours:

40 hours per week, worked on a flexible rotational shift basis including early and late shifts between 7 am and 8 pm, and occasional Saturdays/Sundays. Specific shift patterns will be confirmed upon placement, based on operational requirements

A little about the role

We are looking for a Patient Access Co-ordinator to join our team at The London Clinic. This role is perfect for someone with a strong customer service background - whether from hospitality, retail, airlines, or other face-to-face service industries - who wants to develop a career in healthcare.

As the first point of contact for our patients, you will set the standard for a seamless, welcoming and compassionate journey through our Outpatients & Diagnostics services. You don't need prior healthcare or reception experience; what matters most are your people skills, adaptability and professionalism.

This is an excellent opportunity for someone who thrives in fast-paced environments, enjoys helping others, and is ready to transfer their skills into a rewarding and stable career path with clear progression.

What you'll be doing

• Provide a professional welcome, handling enquiries and requests promptly and courteously.
• Accurately register patients, update records, and process bookings in our systems (full training provided).
• Arrange payment plans, take deposits, and check insurance authorisations and Letters of Guarantee.
• Ensure daily cash handling and reconciliations are completed accurately.
• Support patient flow, coordinating with clinical teams to minimise delays.
• Handle sensitive information with discretion and confidentiality.
• Assist patients with additional needs such as transport bookings.

What we're looking for

• Strong background in customer service (hospitality, retail, airlines, front-of-house, or similar).
• Excellent communication skills, with a calm, professional and empathetic approach.
• Adaptable, organised and reliable, with the ability to thrive under pressure.
• Good PC skills; confident learning new systems.
• Experience working with vulnerable people (desirable).

About us

At The London Clinic, everything starts with our people. Whether you're at the bedside or behind the scenes, your part of something bigger - making a real difference to patients and to each other, every day.

As the UK's largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success - we reinvest it back into our services, our technology, and, most importantly, our people. From developing, innovative, new ways of delivering care to supporting continuous learning and career progression, we're always looking ahead.

We are incredibly proud to be the only independent healthcare provider included in the Top 10 of the Financial Times' UK Best Employers Survey 2026.

What's in it for you

• Annual leave - 25 days + bank holidays
• Life insurance - Get life cover worth four times your salary, whether you're full-time or part-time.
• Private medical cover - Once you've passed probation, our employee medical scheme gives you fast-track access to private healthcare.
• Pension - Join our matched pension scheme and enjoy up to 10% contributions.
• Employee assistance programme - From stress to practical guidance, our counselling service has your back.
• Blue light card - Unlock thousands of discounts! From supermarkets to holidays, fashion, tech, and days out, your Blue Light Card makes it all cheaper.
• Cycle to work - Pedal your way to a healthier, greener commute! Enjoy tax-free benefits while reducing your carbon footprint.
• Electric car scheme - Our Electric Car Scheme makes switching to a cleaner, eco-friendly ride simple and affordable.
• Subsidised staff restaurant - Dig into a variety of tasty, healthy meals without denting your wallet.
• Recognition programmes - Celebrate wins big and small! Our Recognition Programmes make sure your hard work doesn't go unnoticed.

How to find us:

Our main hospital is based at:

Located in central London near Harley Street, we are within walking distance of:

• Oxford Circus
• Bond Street
• Baker Street
• Great Portland Street

This role will be based from:

1 Park Square West, London, NW1 4LJ

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy, then please contact a member of our recruitment team.

The London Clinic values a diverse workforce and welcomes applications from all backgrounds. We are committed to supporting candidates throughout the recruitment process and will make reasonable adjustments where needed - please let us know if there is anything we can do to support you.