Parts Advisor

E3recruitment; Cambridge; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Sales bonuses

Job summary

Well Established Blue Chip Company in Cambridge seeks a Parts Advisor to identify and supply vehicle parts, driving sales and delivering first-class service to trade and retail customers.

You will promote products, use up-to-date product knowledge, and maintain strong customer relationships while handling orders and documentation accurately. An ideal candidate has automotive parts experience and strong IT literacy.

Qualifications

• Previous experience within an automotive parts, distribution, or customer sales environment.
• Experience dealing with trade and retail customers over the telephone and in person.
• A proven ability to identify sales opportunities and achieve targets.
• Good IT skills and confidence using parts lookup and ordering systems.
• Knowledge of parts and vehicle materials.

Responsibilities

• Accurately identify and supply vehicle parts that meet customer requirements.
• Maximise sales by promoting products, special offers, and identifying upselling opportunities.
• Maintain up-to-date product knowledge through training, technical bulletins, catalogues, and product updates.
• Deliver exceptional customer service through telephone, email, and face-to-face interactions.
• Build and maintain strong relationships with customers through regular communication.
• Progress customer orders efficiently while providing expert advice and support.
• Handle customer enquiries, concerns, and complaints professionally and effectively.
• Maintain accurate customer records in line with data protection requirements.
• Process customer orders, payments, and documentation accurately using internal systems.
• Source additional parts from external suppliers or partner locations when necessary.

Skills

Automotive parts

Trade customers

Upselling

Retail sales

IT skills

Tools

Parts lookup systems

Job description

Circa £32k + £3k Sales Bonuses, Well Established Blue Chip Company, Permanent Role

We are seeking a motivated and customer-focused Parts Advisor to join a busy automotive parts operation in Cambridge. This is an excellent opportunity for an experienced parts sales advisor, or mechanic who is looking to step away from the tools.

The Role

As a Parts Advisor, you will be responsible for identifying and supplying the correct vehicle parts, maximising sales opportunities, and providing exceptional support to both trade and retail customers. You will work closely with colleagues to achieve sales objectives while maintaining high standards of customer service and operational efficiency. This role will mainly be focused on ‘warm’ sales, however occasional outreach to potential new customers

Key Responsibilities

• Accurately identify and supply vehicle parts that meet customer requirements.
• Maximise sales by promoting products, special offers, and identifying upselling opportunities.
• Maintain up-to-date product knowledge through training, technical bulletins, catalogues, and product updates.
• Deliver exceptional customer service through telephone, email, and face-to-face interactions.
• Build and maintain strong relationships with customers through regular communication.
• Progress customer orders efficiently while providing expert advice and support.
• Handle customer enquiries, concerns, and complaints professionally and effectively.
• Maintain accurate customer records in line with data protection requirements.
• Process customer orders, payments, and documentation accurately using internal systems.
• Source additional parts from external suppliers or partner locations when necessary.

Skills & Experience

The ideal Parts Advisor will have:

• Previous experience within an automotive parts, distribution, or customer sales environment.
• Experience dealing with trade and retail customers over the telephone and in person.
• A proven ability to identify sales opportunities and achieve targets.
• Good IT skills and confidence using parts lookup and ordering systems.
• Knowledge of parts and vehicle materials

What We’re Looking For

The successful parts advisor will be enthusiastic, organised, and committed to delivering first-class customer service. You’ll be confident handling multiple priorities, enjoy working in a target-driven environment, and be passionate about helping customers find the right solutions.

If you’re an experienced parts advisor looking to join a professional automotive business offering excellent earning potential and long-term career development, we’d love to hear from you.